French-Speaking Customer Support Agent

Cross Border Talents; Porto; Hybrid; EUR 18,000 - 26,000; Full time

Job summary

Cross Border Talents offers a remote Junior Technical Support Specialist role for French-speaking customers, with quarterly Porto office visits. You will help troubleshoot basic issues, use SQL for data queries, and document cases clearly.

We seek native-level French speakers with B2 English, a technical mindset, and strong communication. The role emphasizes independence and learning in an international environment.

Qualifications

• Native-level French is required.
• English at least B2 level is required.
• Basic knowledge of SQL and data queries.
• Interest in technology and problem-solving.
• Ability to work remotely and stay proactive.

Responsibilities

• Provide technical support to French-speaking customers.
• Troubleshoot basic technical issues.
• Use SQL knowledge to assist data queries and problem investigation.
• Identify, document, and resolve technical issues where possible.
• Escalate more complex problems to the relevant technical teams.
• Maintain clear and accurate records of customer interactions and technical cases.
• Communicate technical information clearly and accessibly.
• Collaborate with colleagues to ensure high standards of customer support.

Skills

French (native)

English (B2+)

SQL basics

Technical mindset

Strong communication

Independent work

Job description

French-Speaking Junior Technical Support Specialist – Remote | Porto, Portugal

Location: Remote, Portugal
Client: Leading BPO client
Languages: Native-level French + B2 English or higher
Technical skills: Basic knowledge of SQL
On-site requirement: One visit to the Porto office per quarter

About the Role

Are you a French speaker with an interest in technology and some basic knowledge of SQL? Join a leading BPO client as a Junior Technical Support Specialist, where you'll help customers troubleshoot technical issues, investigate problems, and find effective solutions.

This is an excellent opportunity for someone looking to develop their technical support skills and gain experience in an international environment. We're looking for a motivated candidate with a technical mindset, good communication skills, and a willingness to learn.

The position is remote, with the requirement to attend the client's office in Porto, Portugal, once per quarter.

Your Responsibilities

• Provide technical support to French-speaking customers.
• Investigate and troubleshoot basic technical issues.
• Use basic SQL knowledge to assist with data queries and problem investigation.
• Identify, document, and resolve technical issues whenever possible.
• Escalate more complex problems to the relevant technical teams.
• Maintain clear and accurate records of customer interactions and technical cases.
• Communicate technical information in a clear and accessible way.
• Collaborate with colleagues to ensure a high standard of customer support.

Requirements

• Native-level French is mandatory.
• B2 level of English or higher is required.
• Basic knowledge or some practical experience with SQL.
• An interest in technology, troubleshooting, and problem-solving.
• Strong analytical and communication skills.
• A proactive attitude and willingness to learn new tools and systems.
• Ability to work independently in a remote environment.
• Availability to attend the Porto office once per quarter.

Previous experience in a technical support role is an advantage, but candidates with basic SQL knowledge and a strong willingness to develop their technical skills are encouraged to apply.

What We Offer

• The opportunity to work with a leading international BPO client.
• A remote working arrangement.
• An opportunity to develop technical support and SQL skills.
• A multicultural and international working environment.
• Professional training and ongoing support.
• Opportunities for professional growth and career development.
• Regular opportunities to connect with the team through quarterly on-site visits to Porto.