French-Speaking Customer Support Advisor – Porto

Freedom Recruitment; Lisboa; On-site; EUR 18,000 - 27,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Relocation support

Company housing option

Training & development

Job summary

Freedom Recruitment is seeking a French-speaking Customer Support Advisor for a premium consumer products project based in Porto, Portugal. You will handle customer inquiries across phone, email, and live chat, managing orders and post-sales support while delivering high service standards. Fluency in French is required, with English for internal comms.

Entry-level applicants welcome. The role offers a full-time permanent contract, relocation support, and a modern, multicultural office

Qualifications

• Native or near-native fluency in French.
• Solid working knowledge of English for internal communications and systems.

Responsibilities

• Deliver customer support across phone, email, and live chat channels.
• Assist customers with product inquiries, order processing, and post-sales requests.
• Troubleshoot customer issues to ensure quick, accurate resolutions.
• Maintain clear documentation of all customer interactions per internal guidelines.
• Collaborate with internal teams to meet service quality targets.

Skills

French language

English language

Job description

Freedom Recruitment is seeking a French-speaking Customer Support Advisor for a premium consumer products project based in Porto, Portugal. You will handle customer inquiries across phone, email, and live chat, managing orders and post-sales support while delivering high service standards. Fluency in French is required, with English for internal comms.

Entry-level applicants welcome. The role offers a full-time permanent contract, relocation support, and a modern, multicultural office