French Customer Service Representative

Intersoft Team SRL; Braga; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Access to exclusive travel perks and |

Job summary

Intersoft Team SRL in Braga, Portugal is seeking a French Customer Service Representative for an on-site, fixed-term contract of 6 months with potential extension or permanent opportunities. You will support healthcare professionals by phone, train users remotely, and respond to email inquiries to ensure excellent customer satisfaction.

Work closely with sales, marketing, and product teams; the role rewards proactive problem-solving, adaptability in a fast-paced environment, and a

Qualifications

• Excellent communication and customer-focused approach.
• Experience in a contact center or customer service.
• Product or technical support background is a plus.
• Interest in EV charging and sustainable energy.
• Strong troubleshooting and problem-analysis skills.
• Adaptable in a fast-paced environment.
• Competitive salary with performance-based incentives.
• Opportunities for professional growth in BPO.
• Collaborative and supportive team culture.
• Access to exclusive travel perks and discounts.

Responsibilities

• Advise healthcare professionals by phone on the use of the software, handling both incoming requests and proactive outbound calls
• Train users remotely on the company’s services and platform features
• Ensure fast and efficient handling of customer requests received by email
• Answer client questions and provide clear guidance on product usage
• Work closely with sales, marketing, and product teams to ensure full customer satisfaction.

Skills

Excellent communication

Customer-focused mindset

Experience in contact center

Troubleshooting skills

Team collaboration

Adaptability

Job description

Position: French Customer Service Representative
Location: Braga, Portugal
Work model: On-site
Employment type: Fixed term (6 months) with possibility of extension / permanent contract

About the role.

A fast-growing e-Health platform dedicated to simplifying and improving the daily work of healthcare professionals. The company delivers digital solutions that enhance patient care, streamline workflows, and support healthcare providers through intuitive technology and high-quality service.

• Advise healthcare professionals by phone on the use of the software, handling both incoming requests and proactive outbound calls
  
• Train users remotely on the company’s services and platform features
  
• Ensure fast and efficient handling of customer requests received by email
  
• Answer client questions and provide clear guidance on product usage
  
• Work closely with sales, marketing, and product teams to ensure full customer satisfaction.
  

Requirements

• Excellent communication skills with a strong customer-focused mindset
  
• Previous experience in a contact center or customer service environment preferred
  
• Product or technical support experience considered an advantage
  
• Interest in or basic knowledge of electric vehicle charging and sustainable energy solutions
  
• Strong troubleshooting skills with the ability to analyze complex issues
  
• Adaptability and flexibility in a fast-paced, dynamic environment.
  
• Competitive salary with performance-based incentives
  
• Professional growth opportunities within the BPO industry
  
• Collaborative and supportive work environment
  
• Access to exclusive travel perks and discounts