Support client francophone à Braga

Cross Border Talents; Braga; In loco; EUR 18.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & Life Insurance

Onsite work

Descrizione del lavoro

Cross Border Talents is seeking a Customer Support Specialist in Braga to assist users of an innovative online healthcare service. You will guide users, manage accounts, and resolve issues across phone, email, and chat channels with a focus on privacy and accuracy.

The role emphasizes clear communication, empathy, and collaboration with internal teams to improve service quality. Onsite office environment included, with benefits and growth opportunities.

Competenze

• Fluent in French (C1/C2).
• EU citizenship or Portuguese residency card.
• 0–1 year in customer support or related role.
• Strong communication, analytical, and problem-solving abilities.
• Eager to learn, adaptable, and motivated to grow in a fast-paced environment.

Mansioni

• Support users through phone, email, live chat, and other communication channels.
• Help customers register, access accounts, manage profiles, and navigate the platform.
• Respond to questions concerning appointments, services, account settings, and platform features.
• Assist users with login difficulties, technical errors, or access issues.
• Provide step-by-step guidance to resolve common platform-related issues.
• Explain procedures and available services clearly and accessibly.
• Handle customer complaints and sensitive inquiries with patience and discretion.
• Investigate reported issues and coordinate with specialized departments.
• Ensure all interactions and case updates are documented in internal systems.
• Handle confidential information responsibly per privacy policies.
• Collaborate with internal teams to improve service quality and efficiency.
• Work toward performance targets while maintaining high customer satisfaction.
• Stay updated with platform developments and service guidelines through training.

Conoscenze

French language proficiency

Communication skills

Analytical thinking

Problem-solving

Adaptability

Learning mindset

Descrizione del lavoro

Be Part of the Future of Digital Healthcare – Customer Support Specialist!

Do you enjoy assisting others and making technology easier to use? Join an international team working within the digital healthcare industry, where you will help users access essential online services and make the most of innovative healthcare solutions.If you are patient, approachable, detail-oriented, and enjoy solving problems, this is a great opportunity to develop your customer service skills while contributing to a service that improves the way people interact with healthcare.

Role Overview:

As a Customer Support Specialist, you will assist users of an innovative online healthcare service, acting as their first point of contact whenever they need guidance or encounter difficulties. You will help them navigate the platform, manage their accounts, access available services, and resolve technical or administrative questions.

Your focus will be on delivering clear, reliable, and empathetic assistance while ensuring that all interactions meet strict quality, confidentiality, and data protection standards.

Key Responsibilities:

• Support users through phone, email, live chat, and other available communication channels.
• Help customers register, access their accounts, manage profiles, and navigate the platform.
• Respond to questions concerning appointments, available services, account settings, and platform features.
• Assist users experiencing login difficulties, technical errors, or problems accessing specific functionalities.
• Provide step-by-step guidance to help users resolve common platform-related issues.
• Explain procedures and available services in a clear and accessible way.
• Handle customer complaints and sensitive inquiries with patience, discretion, and professionalism.
• Investigate reported issues and coordinate with specialized departments to find appropriate solutions.
• Ensure all customer interactions and case updates are accurately documented in internal systems.
• Handle personal and confidential information responsibly, following privacy and data protection policies.
• Collaborate with internal teams to improve service quality and ensure efficient case resolution.
• Work towards individual performance targets, maintaining high standards of customer satisfaction, accuracy, and productivity.
• Keep up to date with platform developments, new functionalities, internal procedures, and service guidelines through continuous training.

Requirements:

• Language Proficiency:Fluent in French (C1/C2 level)
• Eligibility:EU citizenship or a valid Portuguese residency card
• Experience:0–1 year in customer support or a related role is a plus
• Skills:Strong communication, analytical, and problem-solving abilities
• Mindset:Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?

• Competitive Salary:Compensation that reflects your skills and potential
• Performance Bonus:Recognition for outstanding results
• Meal Allowance:Daily support for your meals
• Transportation Support:Assistance with commuting costs
• Health & Life Insurance:Comprehensive coverage for your peace of mind
• Onsite Work: Engage and grow in a collaborative office environment