French Customer Advisor in Braga | 2000 Euros Welcome Bonus & Hybrid

Cross Border Talents; Braga; Hybrid; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Meal Allowance

Transportation Support

Health & Life Insurance

Hybrid Work

Competitive Salary

Performance Bonus

Job summary

Cross Border Talents is seeking a Customer Specialist in Braga, Portugal to support users of a modern e-health platform. You will handle inquiries via phone, email and chat and assist users in navigating the platform.

This role is ideal for someone fluent in French with 0-1 year in customer support. It offers a hybrid work model and benefits including a competitive salary, a performance bonus, meal allowance, transportation support, and health & life insurance.

Qualifications

• Fluent French (C1/C2) required.
• EU citizenship or Portuguese residency.
• 0-1 year in customer support or related role a plus.
• Strong communication, analytical and problem-solving abilities.

Responsibilities

• Provide friendly multi-channel support (phone, email, live chat) to platform users.
• Assist users with account questions and platform navigation.
• Guide customers through features and services with clear explanations.
• Identify customer needs and provide timely solutions, escalating when needed.
• Record interactions and resolutions in internal systems and collaborate with teams.

Skills

French proficiency

Customer support

Problem solving

Job description

Grow Your Career as a Customer Specialist – E-Health Platform!

Join a dynamic and international team supporting users of a modern e-health platform. If you’re passionate about customer service, enjoy solving problems, and feel comfortable working in a fast-paced digital environment, this opportunity offers a great way to develop your customer support skills while helping users access and navigate essential digital services.

Role Overview:

As a Customer Specialist, you’ll be one of the main points of contact for platform users, providing support through phone, email, live chat, and other digital channels. You’ll assist customers with platform-related questions, guide them through available features and services, troubleshoot issues, and ensure every interaction is handled professionally and efficiently.

Key Responsibilities:

• Deliver friendly, professional, and empathetic support through phone, email, live chat, and other communication channels.
• Assist users with account-related questions, platform functionality, services, and general inquiries.
• Guide customers through the e-health platform, explaining features and processes in a clear and easy-to-understand way.
• Identify customer needs and provide accurate, practical, and timely solutions.
• Manage customer concerns and requests professionally while maintaining a strong focus on customer satisfaction.
• Record customer interactions, requests, actions, and resolutions accurately in the relevant internal systems.
• Identify cases requiring additional assistance and elevate complex or sensitive issues to the appropriate teams.
• Work closely with internal departments to ensure customer cases are investigated and resolved within the expected timeframe.
• Achieve established KPIs related to customer satisfaction, productivity, response times, quality, and resolution performance.
• Maintain up-to-date knowledge of the platform, its features, services, policies, and procedures through regular training and continuous development.

Requirements:

• Language Proficiency:Fluent in French (C1/C2 level)
• Eligibility:EU citizenshipor a validPortuguese residency card
• Experience:0-1 year in customer support or a related role is a plus
• Skills:Strong communication, analytical, and problem-solving abilities
• Mindset:Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?

• Competitive Salary:Compensation that reflects your skills and potential
• Performance Bonus:Recognition for outstanding results
• Meal Allowance:Daily support for your meals
• Transportation Support:Assistance with commuting costs
• Health & Life Insurance:Comprehensive coverage for your peace of mind
• Hybrid Work: Enjoy the flexibility of working both remotely and from a collaborative office environment