French-speaking Customer Service Advisor

Cross Border Talents; Braga; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Cross Border Talents in Braga, Portugal, seeks a French-speaking Customer Service Advisor to assist customers and keep orders moving smoothly. You will handle calls about order status, track shipments, and resolve delivery questions with empathy.

Working on-site in Braga, you will coordinate with teams to resolve issues, manage order changes and returns, and ensure a positive shopping experience for French-speaking customers.

Qualificações

• Fluent French required and excellent communication.
• Empathy and a team-oriented mindset.
• Previous customer service experience is a plus.

Responsabilidades

• Answer calls about order status and tracking.
• Provide updates on deliveries and delays.
• Help with product availability questions.
• Assist with order changes, cancellations, returns and exchanges.
• Handle complaints professionally and find solutions.
• Coordinate with internal teams and logistics partners to resolve issues.

Conhecimentos

Fluent French

Communication skills

Empathy

Team player

Descrição da oferta de emprego

French Speakers — Help Every Order Go Smoothly!

French-speaking Customer Service Advisor | Braga, Portugal

Cross Border Talents is looking for a French-speaking customer service professional who enjoys helping people and finding practical solutions.

Join an international environment where your communication skills can make a real difference to customers shopping online.

What will you do?

• Answer customer calls about order status and tracking.
• Provide updates on deliveries, shipping times and delays.
• Help customers with product availability questions.
• Assist with order changes, cancellations, returns and exchanges.
• Handle complaints professionally and look for suitable solutions.
• Coordinate with internal teams and logistics partners to resolve issues.

What we're looking for

• Fluent French.
• Excellent communication skills, empathy and a team-oriented mindset.
• Previous customer service experience is an advantage.

The essentials

• Location: Braga, Portugal
• Work model: On-site
• Schedule: Monday to Saturday, with Sundays and one additional rotating day off.

Enjoy helping people and making everyday shopping easier? We'd love to hear from you!