French Customer Support Agent - Braga, Aveiro - Lis9

Cross Border Talents; Portugal; On-site; EUR 10,000 - 13,000; Full time

Benefits offered by this job

Competitive salary

Language bonus

Meal vouchers

Private health insurance after 6 month

Airport pick-up and registration help

Flight expense reimbursement

Job summary

Cross Border Talents is seeking a French Customer Support Agent to join our Braga/Aveiro team in Portugal. You will handle inbound calls, chats, and emails, guiding customers through post-sale inquiries and reservations with a friendly, solution-oriented approach.

The role requires native-level French, good English (B2), fast typing, and strong communication. You will work in rotating shifts and contribute to high customer satisfaction while collaborating with a dynamic global team.

Qualifications

• Fluency in French (native or near-native) required.
• Good knowledge of English (B2 level) required.
• Typing speed of 20 words per minute or more.
• Availability to work in rotating shifts.
• Good computer skills and basic IT literacy.

Responsibilities

• Assist clients via inbound calls, chat, or email in the after-sales process by answering inquiries regarding reservations and attending to requests.
• Resolve product or service problems by clarifying customer complaints.
• Provide accurate, valid, and complete information using the right methods and tools.

Skills

French fluency

English (B2)

Typing 20 wpm

Rotating shifts

Computer skills

Customer-facing experience

Communication skills

Empathy

Time management

Teamwork

Job description

French Customer Support Agent - Braga, Aveiro - LIS9

Empresa : Cross Border Talents Tipo de Emprego : Periodo Integral Portugal

We are a global marketplace for refurbished devices. Thanks to our rigorous evaluation process, only the best refurbishers can sell on our platform. As a Customer Support representative, you will provide warm and professional service to our customers, efficiently resolving any issues they may face. You will ensure excellent service standards and maintain high customer satisfaction while enjoying your work every day.

Description

• Responsibilities:
• Assist clients via inbound calls, chat, or email in the after-sales process by answering
• inquiries regarding reservations and attending to potential requests.
• Resolve product or service problems by clarifying customer complaints.
• Provide accurate, valid, and complete information using the right methods and tools.

Requirements

• Fluency in French (Native);
• Good knowledge of English (B2 level);
• Typing Speed: 20 words per minute.
• Availability to work in rotating shifts
• Good computer skills;
• Any kind of previous experience or contact with clients;
• Excellent communication skills;
• Good listening and empathy skills;
• Good time management skills;
• Team spirit and flexibility.

Benefits

• Competitive salary;
• Performance and Language bonus
• Meal vouchers;
• Private health insurance after 6 months of contract signature (additionally to the standard insurance).
• Airport pick-up and administrative assistance with your registration in Portugal;
• Reimbursement of your flight expenses;