French Sage Support Specialist

Nextlane; Porto; Híbrido; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid Work Rotation

Annual Payments

Meal Voucher

Vacation

Language Training

Private Medical Insurance

Teambuilding

Resumo da oferta

Nextlane in Portugal is seeking a Customer Support professional to manage inquiries across phone, email, and chat for our Sage-based software solutions. You will log tickets, prioritize tasks, and maintain a customer-centric approach while providing clear guidance and timely follow-ups.

Collaborate with Back Office, Infrastructure, and Sales teams to resolve issues and continuously develop product knowledge for improved support quality.

Qualificações

• Experience in customer support or technical support in a software or SaaS environment.
• Experience with Sage 100 ERP or ERP systems as application support is a strong plus.
• Excellent communication and problem-solving skills in a fast-paced support setting.

Responsabilidades

• Handle incoming customer support requests via phone, email, chat, or other channels.
• Log, qualify, and document customer requests in the support ticketing system; prioritize per SLAs.
• Escalate complex issues to Back Office or specialized teams with clear context.
• Maintain a professional, customer-centric communication style and timely updates.
• Contribute to internal knowledge bases and share recurring issues with the team.

Conhecimentos

Customer service mindset

Strong communication skills

Problem analysis

Autonomous work

Multilingual communication

Ferramentas

Sage 100 ERP

SQL

Ticketing systems

Descrição da oferta de emprego

Nextlane in Portugal is seeking a Customer Support professional to manage inquiries across phone, email, and chat for our Sage-based software solutions. You will log tickets, prioritize tasks, and maintain a customer-centric approach while providing clear guidance and timely follow-ups.

Collaborate with Back Office, Infrastructure, and Sales teams to resolve issues and continuously develop product knowledge for improved support quality.