French L2 Banking App Support Specialist (Hybrid)

Aubay Portugal; Lisboa; Híbrido; EUR 30 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Training & career development

Team events

Language platform

Hybrid work model

Resumo da oferta

Aubay Portugal is seeking a Level 2 Application Support specialist in Lisbon to join our banking sector teams. You will handle ticket qualification, initial analysis and resolution, with escalation to Level 3 when needed, and participate in month-end deployments.

You will monitor production environments, manage access rights, and support non-production environments. Fluency in French (B2) and English (B2) is required, with strong SQL, Cassiopae knowledge and a collaborative, client‑focused

Qualificações

• 2–5 years of experience in Application Support, banking sector preferred.
• Proficiency in French (B2) and English (B2).
• Strong SQL skills with Oracle and PostgreSQL.
• Experience with Cassiopae software, EAI/ESB and API integration.
• Knowledge of monitoring, incident management, and testing.
• Customer-focused, collaborative, and able to work in hybrid model.

Responsabilidades

• Provide Level 2 application support, including ticket qualification, initial analysis, and resolution.
• Perform daily monitoring of production environments and manage access rights for supported applications.
• Manage non-production environments, including refreshes, processing of vendor dumps, and deployment of releases.
• Execute production deployments and participate in on‑call rotations for critical processing at month‑end.
• Ensure effective incident resolution with banking sector awareness.

Conhecimentos

SQL

Oracle

PostgreSQL

Linux

ServiceNow

EAI/ESB/API

French (B2)

English (B2)

Ferramentas

Cassiopae

Descrição da oferta de emprego

Aubay Portugal is seeking a Level 2 Application Support specialist in Lisbon to join our banking sector teams. You will handle ticket qualification, initial analysis and resolution, with escalation to Level 3 when needed, and participate in month-end deployments.

You will monitor production environments, manage access rights, and support non-production environments. Fluency in French (B2) and English (B2) is required, with strong SQL, Cassiopae knowledge and a collaborative, client‑focused