French-speaking Technical Support Rep.

Cross Border Talents; Porto; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents in Porto is seeking a French-speaking Technical Support Specialist to join a high-velocity, global support team. You will tackle complex technical issues, explain steps clearly, and guide customers through system updates with confidence.

The role emphasizes deep-dive troubleshooting, documentation for the wider team, and constant collaboration with internal engineers to maintain top service standards. Applicants must be based near Porto with local paperwork.

Qualifications

• Fluent, high-level French to clearly explain technical steps.
• Strong English for technical manuals and notes.
• Problem-solving mindset to break down complex issues.
• Good general IT knowledge: OS, networks, internet tools.
• Clear communication to explain solutions simply.
• Must reside near Porto with local working papers (NIF/NISS).

Responsibilities

• Investigate tricky cases and perform deep-dive troubleshooting.
• Analyze system glitches using logs and configurations.
• Collaborate with global technical teams to resolve issues.
• Document solutions for knowledge sharing.
• Guide customers through advanced updates and changes.
• Maintain service standards with quick, accurate responses.

Skills

Fluent French

Technical English

Problem-Solving

Tech Comfort

Clear Communicator

Local Paperwork

Job description

Ready to bring your technical analytical skills to a leading international company in Porto? We are seeking French-speaking Technical Support Specialists to join an advanced support team.

This position is tailored for individuals who are highly comfortable navigating complex computer systems, enjoy digging deeper into tricky technical issues, and love finding structural solutions to customer inquiries. It offers a fast-paced environment with great potential for long-term professional development.

Responsibilities (What you will do)

• Investigate Tricky Cases: Take charge of complicated technical issues, performing deep-dive troubleshooting to find out exactly why a service or system is acting up.
• Analyze System Glitches: Look into user settings, software configurations, and data logs to identify patterns and root causes of complex problems.
• Collaborate Globally: Work closely with internal technical departments and system engineers to resolve issues and improve system performance.
• Document Solutions: Keep clear, simple guides and logs of how you fixed unique technical issues so the wider team can learn from them.
• Guide System Updates: Walk customers through advanced system updates or software adjustments safely and confidently.
• Maintain Service Standards: Ensure that critical inquiries are resolved quickly, accurately, and with the highest level of professional care.

Requirements (What you need)

• Language Power: Fluent, high-level command of both spoken and written French to clearly explain technical steps to customers.
• Technical English: Comfort reading and writing in English, specifically for technical terms, software manuals, or internal team system notes.
• Problem-Solving Mindset: A logical, structured way of thinking that helps you break down a complex issue into smaller, fixable parts.
• Strong Tech Comfort: Deep familiarity with computer operating systems, network basics, or internet tools.
• Clear Communicator: The ability to take complicated technical solutions and explain them in plain, easy-to-understand terms to anyone.
• Local Paperwork: You must already live in or near Porto and have your local Portuguese working papers ready (like your NIF and NISS) to start right away. (Please note: Relocation support is not available).