French & English-Speaking Customer Support Representative-Onsite in Porto

WW Talents; Porto; On-site; EUR 13,000 - 15,000; Full time

Job summary

WW Talents in Porto, Portugal is seeking a French & English-Speaking Customer Support Representative to join an on-site, 24/7 rotating-shift team. You will deliver empathetic, high-quality service to healthcare-focused customers while handling inquiries, resolving issues, and maintaining accurate records.

The role requires C1 French and C1 English, strong communication, calmness under pressure, and the ability to support multiple markets simultaneously.

Qualifications

• C1/C2 level French, both written and spoken.
• C1 level English.
• Ability to support more than one market.
• Strong customer service orientation and communication skills.
• Ability to manage large amounts of information.
• Strong problem-solving and prioritization skills.
• Excellent attention to detail and organizational skills.
• Ability to manage stress and remain professional.
• Active listening skills and empathy.
• Comfortable working in a 24/7 rotating-shift environment.

Responsibilities

• Provide professional customer support and respond to a wide range of customer inquiries.
• Identify customer needs and provide clear, accurate, and effective solutions.
• Support more than one market when required.
• Handle customer concerns, disputes, and urgent situations professionally.
• Listen actively and demonstrate empathy when resolving customer issues.
• Manage and retain detailed information accurately.
• Prioritize requests and use strong problem-solving skills to resolve issues efficiently.
• Maintain a high standard of customer service and attention to detail.

Skills

French C1

English C1

Customer service

Empathy

Active listening

Stress management

Communication

Multi-market support

Attention to detail

Job description

Join an international customer support team in Porto, Portugal, providing high-quality assistance to customers in a healthcare-focused environment. This role is ideal for someone with strong communication skills, empathy, and the ability to remain calm and solution-oriented when handling sensitive or urgent customer situations.

Key Job Details

Location: Porto, Portugal — On-site

Salary: €1,000 gross/month × 14 salaries + €7.63 per working day

Working Schedule: Monday to Sunday — 24/7 rotating shifts (5 days/week; 8 hours/day)

Days Off: 2 rotating days per week

Accommodation Support: For candidates relocating to Porto from outside Portugal, accommodation support available in a shared residence, with a convenient contribution deducted from salary.

About The Role

As a French & English-Speaking Customer Support Representative, you will assist customers while ensuring a professional, empathetic, and high-quality customer experience.

You will handle customer inquiries, identify their needs, provide clear and accurate information, and support them in resolving issues effectively. The role requires the ability to manage detailed information and remain calm and professional when dealing with challenging or urgent situations.

Responsibilities

• Provide professional customer support and respond to a wide range of customer inquiries.
• Identify customer needs and provide clear, accurate, and effective solutions.
• Support more than one market when required.
• Handle customer concerns, disputes, and urgent situations professionally.
• Listen actively and demonstrate empathy when resolving customer issues.
• Manage and retain detailed information accurately.
• Prioritize requests and use strong problem-solving skills to resolve issues efficiently.
• Maintain a high standard of customer service and attention to detail.

Requirements

• C1/C2 level French, both written and spoken.
• C1 level English.
• Ability to support more than one market simultaneously.
• Strong customer service orientation and excellent communication skills.
• Ability to manage and retain large amounts of information.
• Strong problem-solving and prioritization skills.
• Excellent attention to detail and organizational skills.
• Ability to manage stress and remain professional in challenging situations.
• Active listening skills and empathy.
• Comfortable working in a 24/7 rotating-shift environment.