French Customer Support Specialist (Energy Sector) – Braga, Portugal

Cross Border Talents; Braga; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Contract from day 1

Paid training

Hybrid flexibility

Career growth

Modern office Guimarães

Job summary

Cross Border Talents in Guimarães, Portugal, is hiring French-speaking Customer Support Specialists to join a high-impact project in the energy sector. This full-time role starts on-site in Guimarães with potential move to hybrid/remote after initial training.

You will handle customer inquiries in French, demonstrate strong communication, and adapt to rotating shifts from 7:00 AM to 7:00 PM, Monday to Saturday. Paid training and clear career growth paths are provided.

Qualifications

• FRENCH FLUENCY at C1/C2 level is mandatory.
• RESIDENCY in Portugal is required.
• TECH-SAVVY with strong computer skills.
• CUSTOMER FOCUS with empathy and problem-solving mindset.
• AVAILABILITY for rotating shifts as scheduled.

Skills

French fluency

Customer focus

Communication

Availability

Job description

Are you a fluent French speaker residing in Portugal, ready for a stable, full-time career in a rapidly growing sector?

We are hiring dynamic French-Speaking Customer Support Specialists to join a high-impact, stable project within the Energy Sector. Work in the historic heart of Guimarães (Braga district) and enjoy a dynamic, professional environment.

COMPETITIVE FINANCIAL PACKAGE

• Base Salary: €953 – €1,120 gross per month (based on experience).
• Guaranteed Bonus: €100 per month for your first 6 months!
• Meal Allowance: Approx. €126 per month (paid in cash).
• Performance Bonuses: Extra incentives for attendance and quality work.
• Exclusive Discounts: Access to special partnerships across banking, health, retail, sports, and more!

KEY PERKS & CAREER BENEFITS

• CONTRACT FROM DAY 1: Formal employment starts immediately.
• PAID PROFESSIONAL TRAINING: Full initial training to set you up for success.
• HYBRID FLEXIBILITY: Option to transition to work-from-home after 3–4 months (performance-based)!
• CAREER GROWTH: Clear paths into leadership, QA, or specialized roles.
• MODERN WORKSITE: Work in a state-of-the-art office in the historic city of Guimarães.

SCHEDULE & LOCATION

• Location: Guimarães, Braga, Portugal (Initially on-site, moving to hybrid/remote).
• Schedule: Full-time (40 hours/week, 8 hours/day).
• Shifts: Rotational shifts between 7:00 AM – 7:00 PM, Monday to Saturday.
• Note: Applicants must currently reside in Portugal (no relocation provided).

WHAT WE ARE LOOKING FOR

• FRENCH FLUENCY: C1 or C2 level (written and spoken) is mandatory.
• RESIDENCY: Must already live in Portugal.
• TECH-SAVVY: Strong computer literacy and software skills.
• CUSTOMER FOCUS: Exceptional communication, high empathy, and a solution-driven mindset.
• AVAILABILITY: Flexible to work rotational shifts as scheduled.
• Previous customer support, call center, or sales experience is a definite plus!