French Customer Support in Lisbon - Welcome Bonus 3000 - NO Nights Shifts

Cross Border Talents; Oeiras; On-site; EUR 17,000 - 27,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus

Meal allowance

Transportation support

Relocation package

Onsite work

Job summary

An innovative customer support company in Lisbon seeks a French Customer Support Specialist to be the first point of contact for clients. The role involves resolving inquiries via phone, email, and chat, ensuring a seamless customer experience. Candidates should be fluent in French and eager to learn, with strong communication and analytical skills. The company offers a competitive salary, performance bonuses, meal allowances, and support for relocation and transportation costs. Apply now to join a collaborative team focused on excellence!

Qualifications

• 0-1 year of experience in customer support.
• EU Citizenship or Portuguese Residency Card.
• Eagerness to learn and grow.
• Strong communication, leadership and analytical skills.

Responsibilities

• Communicate with customers in a professional manner via phone, email, and chat.
• Respond to inquiries ranging from service information to troubleshooting.
• Document cases and maintain records of customer interactions.
• Accurately document cases and maintain up-to-date records of customer interactions
• Escalate complex or sensitive issues according to established procedures
• Collaborate with internal teams to deliver accurate, timely resolutions
• Consistently achieve service quality and response time targets
• Stay informed about product updates, company policies, and industry best practices

Skills

Fluent in French (C2 level)

Strong leadership

Analytical skills

Communication skills

Job description

French Customer Support in Lisbon - Welcome Bonus 3000 - NO Nights Shifts

Job Openings French Customer Support in Lisbon - Welcome Bonus 3000 - NO Nights Shifts

About the job French Customer Support in Lisbon - Welcome Bonus 3000 - NO Nights Shifts

Launch Your Career in Customer Support!

Join a dynamic, collaborative environment where professionalism and empathy guide every customer interaction. If you're proactive, detail-oriented, and passionate about helping people, this role could be the perfect match for you.

Role Overview:

As a Customer Support Specialist, you'll be the first point of contact for clients, handling inquiries through phone calls, emails, and live chat. Your mission will be to provide clear solutions, resolve issues efficiently, and ensure a seamless customer experience.

Key Responsibilities:

• Communicate with customers in a professional, friendly manner via phone, email, and chat
• Respond to a wide range of inquiries, from service information to account support and troubleshooting
• Provide guidance, resolve concerns, and ensure customers feel supported throughout their journey
• Accurately document cases and maintain up-to-date records of customer interactions
• Escalate complex or sensitive issues according to established procedures
• Collaborate with internal teams to deliver accurate, timely resolutions
• Consistently achieve service quality and response time targets
• Stay informed about product updates, company policies, and industry best practices to deliver top-tier support

Requirements:

• Fluent in French (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Assistance to make your move smooth and stress-free
• Onsite Work:Engage and grow in a collaborative office environment

Ready to take the next step?Apply today and be part of a team that values innovation and excellence!