French Customer Support in Lisbon - NO Nights Shifts - Welcome Bonus 3000

Cross Border Talents; Sintra; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Relocation package

Job summary

A customer support company in Lisbon is looking for a French Customer Support Specialist to engage with clients through phone, email, and chat. Candidates should be proactive, detail-oriented, and passionate about helping others. The ideal applicant will be fluent in French and possess strong communication skills. This role offers a competitive salary, performance bonuses, and various support packages, including meal and transportation allowances, while facilitating a collaborative onsite work environment.

Qualifications

• 0-1 year of experience in customer support.
• EU Citizenship or Portuguese Residency Card.
• Eagerness to learn and grow.
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Responsibilities

• Communicate with customers in a professional, friendly manner.
• Respond to a wide range of inquiries, providing support.
• Accurately document cases and maintain records.
• Escalate complex issues as needed.
• Collaborate with internal teams for resolutions.
• Collaborate with internal teams to deliver timely resolutions
• Consistently achieve service quality and response time targets
• Stay informed about product updates and company policies

Skills

Fluent in French (C2 level)

Strong leadership skills

Communication skills

Analytical skills

Leadership

Job description

French Customer Support in Lisbon - NO Nights Shifts - Welcome Bonus 3000

Job Openings French Customer Support in Lisbon - NO Nights Shifts - Welcome Bonus 3000

About the job French Customer Support in Lisbon - NO Nights Shifts - Welcome Bonus 3000

Launch Your Career in Customer Support!

Join a dynamic, collaborative environment where professionalism and empathy guide every customer interaction. If youre proactive, detail-oriented, and passionate about helping people, this role could be the perfect match for you.

Role Overview:

As a Customer Support Specialist, youll be the first point of contact for clients, handling inquiries through phone calls, emails, and live chat. Your mission will be to provide clear solutions, resolve issues efficiently, and ensure a seamless customer experience.

Key Responsibilities:

• Communicate with customers in a professional, friendly manner via phone, email, and chat
• Respond to a wide range of inquiries, from service information to account support and troubleshooting
• Provide guidance, resolve concerns, and ensure customers feel supported throughout their journey
• Accurately document cases and maintain up-to-date records of customer interactions
• Escalate complex or sensitive issues according to established procedures
• Collaborate with internal teams to deliver accurate, timely resolutions
• Consistently achieve service quality and response time targets
• Stay informed about product updates, company policies, and industry best practices to deliver top-tier support

Requirements:

• Fluent inFrench (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Assistance to make your move smooth and stress-free
• Onsite Work:Engage and grow in a collaborative office environment

Ready to take the next step?Apply today and be part of a team that values innovation and excellence!