French Customer Support in Porto

Cross Border Talents; Porto; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Salary with performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite work

Job summary

Cross Border Talents is seeking a Customer Service Specialist – Energy Project to support customers in the energy sector. You will assist with inquiries about accounts, billing, and service requests while delivering clear, professional information.

The role emphasizes accuracy, confidentiality, and adherence to procedures. Join an international team, meet KPIs for satisfaction and response times, and participate in ongoing training.

Qualifications

• Fluent in French (C1/C2) language proficiency required.
• EU citizenship or valid Portuguese residency required.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive mindset with eagerness to grow in CS.

Responsibilities

• Assist customers with inquiries related to energy services, accounts, billing, invoices, and payments.
• Provide professional support via phone, email, live chat, and other channels.
• Handle requests, complaints, and service-related issues efficiently.
• Explain billing details, account information, and available solutions.
• Update customer records and document interactions in internal systems.
• Investigate concerns and coordinate with internal departments for resolution.
• Escalate complex cases to appropriate teams when needed.
• Meet KPIs related to customer satisfaction, productivity, and response times.

Skills

Analytical thinking

Creativity

Communication skills

Job description

Build Your Career in Customer Service – Energy Project!

Join an international team supporting customers in the energy sector, including oil and gas services. If you enjoy assisting people, solving problems, and providing professional support, this is an excellent opportunity to develop your customer service skills in a dynamic and specialized industry.

Role Overview:

As a Customer Service Specialist – Energy Project, you will assist customers with inquiries related to energy services, accounts, billing, payments, service requests, and general account management. You will provide clear and accurate information, resolve customer concerns, and ensure a professional customer experience while following established procedures and industry-specific guidelines.

Key Responsibilities:

• Assist customers with inquiries related to energy services, accounts, billing, invoices, and payments.
• Provide professional support via phone, email, live chat, and other communication channels.
• Handle customer requests, complaints, and service-related issues efficiently.
• Explain billing details, account information, service procedures, and available solutions.
• Update customer records and document interactions accurately in internal systems.
• Investigate customer concerns and coordinate with internal departments to ensure timely resolution.
• Escalate complex or sensitive cases to the appropriate teams when necessary.
• Follow company policies, quality standards, confidentiality requirements, and relevant industry procedures.
• Meet KPIs related to customer satisfaction, productivity, response times, and service quality.
• Maintain up-to-date knowledge of energy services, internal systems, and procedures through ongoing training.

Requirements:

• Language Skills: Fluent in French (C1/C2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment