French Customer Success Specialist in Lisbon

Cross Border Talents; Cascais; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal Allowance

Transportation Allowance

Onsite Work

Performance Bonus

Competitive Salary

Resumo da oferta

Cross Border Talents in Lisbon is seeking a French-speaking Customer Success Specialist to join our vibrant team. You will assist clients via phone, chat, email, and social media, resolving account, technical, and payment inquiries while delivering expert guidance.

Ideal candidates have up to one year of customer support experience, strong communication and analytical skills, and a willingness to learn. This onsite role offers an attractive salary, a performance bonus, meal allowances, and

Qualificações

• Fluent French required at C2 level.
• EU Citizenship or Portuguese Residency is preferred.
• 0-1 year of experience in customer support or related roles.
• Strong leadership, analytical thinking and communication abilities.
• Willingness to learn and grow within the team.

Responsabilidades

• Deliver exceptional support via phone, chat, email, and social media.
• Resolve account, technical, and payment inquiries with accuracy.
• Serve as trusted advisor to customers in the sports industry.
• Respond promptly to inquiries, complaints, and feedback.
• Maintain clear, open communication to foster strong relationships.
• Suggest process improvements to enhance service quality.

Conhecimentos

Fluent French

Leadership

Analytical skills

Communication skills

Eagerness to learn

Descrição da oferta de emprego

French Customer Success Specialist in Lisbon

About the job French Customer Success Specialist in Lisbon

Ready to Take Your Career to the Next Level?

We're seeking a Customer Success Specialist to join our dynamic team! If you're innovative, personable, and thrive in a fast-paced, ever-changing environment, this opportunity could be perfect for you.

Role Overview:

As a Customer Support Advisor, you’ll assist clients via phone, chat, email, and social media, resolving account, technical, and financial inquiries. You’ll deliver expert advice, ensure customer satisfaction, and contribute to process improvements.

Key Responsibilities:

• Deliver exceptional support via phone, live chat, email, and social media.
• Address issues such as account setup, verification, login, financial matters, and technical challenges
• Serve as a trusted advisor to customers within the sports industry
• Respond promptly to customer inquiries, complaints, and feedback
• Foster strong customer relationships through clear, open communication
• Uphold high standards of service in line with company policies
• Provide insights and suggestions to refine processes and improve service quality

Requirements:

• Fluent in French (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills.
• Performance Bonus: Earn bonuses based on your contributions.
• Meal Allowance: Cover meal expenses during working hours.
• Transportation Allowance: Support for commuting costs.
• Onsite Work: Engage in a collaborative, in-office environment.