French Customer Specialist in Guimaraes

Cross Border Talents; Guimarães; In loco; EUR 26.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Attractive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Onsite Work

Descrizione del lavoro

Cross Border Talents is seeking a Customer Specialist to be the primary contact for customers, delivering top-tier support across phone, email, and chat while resolving inquiries and guiding users through products and services.

You will document interactions, collaborate with teams, and stay aligned with policies and quality targets. The role is onsite in Portugal, with relocation assistance and competitive benefits to support your growth in customer service.

Competenze

• Language skills: fluent French at C1/C2 level.
• Eligibility: EU citizenship or valid Portuguese residency.
• Skills: strong analytical, creative, and communication abilities.
• Mindset: professional, detail-oriented, proactive, and eager to learn in CS.

Mansioni

• Provide friendly and professional customer support via phone, email, live chat, and other channels.
• Assist customers with general inquiries, accounts, products, services, orders, and other requests.
• Listen to customer needs and provide clear, helpful information.
• Resolve questions and concerns while maintaining a positive customer-focused approach.
• Guide customers through processes, platforms, or services as needed.
• Document interactions, requests, and resolutions in internal systems.
• Escalate complex or sensitive cases per company procedures.
• Collaborate with internal teams to ensure timely issue resolution.
• Meet quality standards, response-time targets, and CS satisfaction goals.
• Stay informed about policies, products, and services through ongoing training.

Conoscenze

Fluent in French (C1/C2)

Strong analytical

Creative

Excellent communication

Descrizione del lavoro

Kickstart Your Career in Customer Specialist!

Join a supportive and customer-focused environment where professionalism, empathy, and excellent service are at the heart of every interaction. If you're proactive, detail-oriented, a strong communicator, and passionate about helping others, this is a great opportunity to develop your career in customer support.

Role Overview:

As a Customer Specialist, you will be the main point of contact for customers, providing assistance with questions, requests, accounts, products, and services. Your goal will be to understand customer needs, provide clear and effective solutions, and ensure a smooth and positive experience from beginning to end.

Key Responsibilities:

• Provide friendly and professional customer support through phone, email, live chat, and other communication channels.
• Assist customers with general inquiries, account-related matters, products, services, orders, and other support requests.
• Listen carefully to customer needs and provide accurate, clear, and helpful information.
• Resolve customer questions and concerns efficiently while maintaining a positive and customer-focused approach.
• Guide customers through processes, platforms, or services whenever assistance is required.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Escalate complex or sensitive cases according to established company procedures.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Meet established quality standards, response-time targets, and customer satisfaction goals.
• Stay informed about company policies, procedures, products, and services through continuous training and development.

Requirements:

• Language Skills: Fluent in French (C1/C2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment