French Customer Service Representative (B2B) – Portugal

Cross Border Talents; Lisboa; Hybrid; EUR 25,000 - 36,000; Full time

Benefits offered by this job

Initial on-site training

Hybrid work after training

Multicultural environment

Job summary

Cross Border Talents in Portugal is hiring a bilingual B2B Customer Service Representative fluent in French and English to support international business customers. The role starts with on-site training and moves to a hybrid work arrangement.

You will handle inquiries in French and English, strive for first-contact resolution, and deliver a professional customer experience. The team operates in a multicultural environment with clear opportunities for career growth.

Qualifications

• Proficiency in French
• Proficiency in English
• Customer support or B2B experience is an advantage
• Strong communication skills
• Based in Portugal or willing to relocate

Responsibilities

• Support business (B2B) customers in French and English
• Resolve customer queries, aiming for first-contact resolution
• Deliver a professional and positive customer experience on every interaction

Skills

French

English

Strong communication skills

Customer support experience

B2B experience

Job description

Location: Portugal
Work Model: Hybrid

About the Role

We are looking for a French & English-speaking B2B Customer Service Representative to join an international team in Portugal. You will use your French and English language skills to support business customers of a leading global customer experience company. The role starts with on-site training and continues in a hybrid model.

Key Responsibilities

• Support business (B2B) customers in French and English
• Resolve customer queries, aiming for first-contact resolution
• Deliver a professional and positive customer experience on every interaction

Requirements

• Proficiency in French
• Proficiency in English
• Customer support or B2B experience is an advantage
• Strong communication skills
• Based in Portugal or willing to relocate

What We Offer

• Initial on-site training and onboarding
• Hybrid work model after training
• Multicultural environment with career growth