French Customer Advisor Hybrid in Braga | Fixed Shifts

Innopath Consulting Lda; Braga; Hybrid; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Meal Allowance

Health & Life Insurance

Relocation Support

Hybrid Work

Job summary

Innopath Consulting Lda is hiring a Customer Specialist to support customers across orders, accounts, products and services. You will communicate via phone, email, chat, and other digital channels to provide accurate, timely and personalised assistance.

Candidates should be fluent in French (C1/C2) and eligible to work in Portugal (EU citizenship or valid residence permit). The role offers hybrid work and opportunities to grow within the Travel industry.

Qualifications

• Fluent French required (C1/C2).
• EU citizenship or valid Portuguese residence permit.
• Excellent verbal and written communication.
• Customer-oriented, proactive and detail-focused.

Responsibilities

• Deliver high-quality customer support through phone, email, chat, and digital channels.
• Respond to questions regarding orders, deliveries, payments, accounts, products, and services.
• Listen to customers and identify the best solutions to their requests.
• Manage complaints calmly and professionally.
• Guide customers through relevant procedures, platforms, products, and services.
• Maintain accurate records of customer interactions in internal systems.
• Collaborate with other departments when additional support is needed.
• Identify recurring issues and share feedback for service improvements.
• Keep knowledge up to date through training and learning.

Skills

French (C1/C2)

Job description

Grow Your Career in Customer Support!

Are you passionate about supporting customers and finding the right solutions to their needs? Join an international team as a Customer Specialist and play an important role in creating smooth, professional, and positive customer experiences.

About The Role

As a Customer Specialist, you will support customers throughout their journey, assisting with a wide range of questions and requests related to orders, accounts, products, services, and general information.

You will communicate with customers through phone, email, chat, and other digital platforms, understanding their needs and providing accurate, timely, and personalised assistance.

Your Responsibilities

• Deliver high-quality customer support through phone, email, chat, and digital communication channels.
• Respond to customer questions regarding orders, deliveries, payments, accounts, products, and services.
• Listen carefully to customers and identify the most appropriate solutions to their requests.
• Manage complaints and customer situations in a calm, professional, and solution-oriented manner.
• Guide customers through relevant procedures, platforms, products, and services.
• Maintain accurate records of customer interactions and actions taken in internal systems.
• Collaborate with other departments when additional support or investigation is required.
• Recognise recurring issues and share relevant feedback to contribute to service improvements.
• Keep your knowledge of products, services, procedures, and company policies up to date through training and continuous learning.

What We're Looking For

• Languages: Fluent French (C1/C2)
• Eligibility: EU citizenship or a valid Portuguese residence permit.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong analytical thinking and a practical approach to finding solutions.
• Profile: Customer-oriented, proactive, organised, detail-focused, and willing to learn.
• Interest: Motivation to develop professionally within the Travel industry.

What We Offer

• Attractive Salary: Competitive compensation aligned with your skills and experience.
• Meal Allowance: Additional support towards your daily meals.
• Health & Life Insurance: Access to insurance benefits designed to support your well-being.
• Relocation Support: Assistance for eligible candidates relocating to Portugal.
• Hybrid Work: Balance the best of in-office collaboration and remote flexibility