Customer Advisor (French Speaking)

Cross Border Talents; Porto; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Daily meal allowance

Training and onboarding

Job summary

Cross Border Talents is hiring French-speaking Customer Advisors to join on-site teams in Braga and Aveiro, Portugal. You will handle customer inquiries regarding credit products and financing requests, delivering tailored financial solutions for a major international financial brand.

We value native or C2-level French, sales aptitude, and customer-service experience. Local candidates only, with no relocation package.

Qualifications

• Native or C2-level proficiency in French.
• Experience in sales or a strong sales mindset.
• Contact center or customer service experience is advantageous.
• Excellent communication, active listening, and problem-solving abilities.
• Resilience, adaptability, and the ability to work under pressure in a team environment.

Responsibilities

• Handle inbound inquiries by phone regarding existing credit products and new financing requests.
• Assess customer needs and recommend tailored financing solutions.
• Maximize inbound and outbound interactions by identifying and developing commercial opportunities.
• Build and maintain strong, long-term customer relationships following strict standards of excellence.
• Manage customer accounts and documentation with high accuracy, integrity, and confidentiality.

Skills

French language

Sales aptitude

Customer service experience

Communication skills

Active listening

Problem solving

Resilience

Teamwork

Job description

Customer Advisor (French Speaking)

Locations: Braga & Aveiro, Portugal (Brick & Mortar / On-site)

Target Market: French Market

Relocation: None (Local candidates only)

Are you fluent in French, sales-oriented, and looking to build a career in the banking and financial sector? We are hiring French-Speaking Customer Advisors to join on-site teams in Braga and Aveiro!

In this role, you will handle customer inquiries regarding credit products, assess financing requests, and deliver tailored financial solutions for a major international financial brand.

Key Responsibilities:

• Handle inbound inquiries by phone regarding existing credit products and new financing requests.
• Assess customer needs, provide reassurance, and recommend tailored financing solutions.
• Maximize inbound and outbound interactions by identifying and developing commercial opportunities.
• Build and maintain strong, long-term customer relationships following strict standards of excellence.
• Manage customer accounts and documentation with high accuracy, integrity, and confidentiality.

Candidate Requirements:

• Mandatory: Native or C2-level proficiency in French.
• Mandatory: Previous experience in sales OR a strong sales aptitude/commercial mindset.
• Previous contact center or customer service experience is a strong advantage.
• Excellent communication skills, active listening, and problem-solving abilities.
• Resilience, adaptability, and the ability to work under pressure in a team environment.

Location & Eligibility Criteria (Strict):

• Must currently reside in Portugal.
• Must live in or near Braga or Aveiro (within a 50 km radius of the office).
• Please note: No relocation package or accommodation assistance is provided. Candidates requiring relocation or living outside the specified radius will not be considered.

What Is Offered:

• Daily Meal Allowance (€7.63 per worked day).
• Comprehensive training and integration into a global financial sector setup.
• Stable local employment opportunity in a dynamic team environment.