Franchise Growth Leader – Western Europe

Mastercard; Lisboa; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Mastercard seeks a Western Europe Franchise Lead to act as the trusted adviser for internal and external stakeholders across the region. You will align franchise priorities with business strategy, drive ecosystem performance, and oversee risk-based onboarding, compliance, and standards.

In this role you will partner with market leadership, product, risk, and global teams to identify opportunities, deliver actionable recommendations, and support cross-border initiatives.

Qualifications

• Strong track record in payments with experience across operations, product, risk, fraud, compliance, or customer engagement.
• Proven ability to translate strategy into execution across multiple markets and stakeholders.
• Analytical thinker with strong business acumen and sound judgment in fast-moving environments.
• Experience leading cross-functional initiatives across matrixed and geographically dispersed teams.
• Customer-focused mindset with ability to identify issues and drive practical solutions.

Responsibilities

• Serve as the Franchise Lead and go-to expert for internal and external stakeholders across Western Europe.
• Partner with market leadership and cross-functional teams to align Franchise priorities with business strategy.
• Provide guidance on onboarding, licensing, standards, and scheme compliance.
• Enable new business opportunities across core payments, digital, and fintech.
• Ensure onboarding initiatives are executed with a risk-based approach and global standards.
• Deliver advisory services and identify opportunities to improve ecosystem performance.
• Support regulatory changes and evolving competitive dynamics across Western Europe.
• Lead cross-functional resolution of complex Franchise matters.
• Conduct reviews, develop practical recommendations, and support performance improvement plans.
• Develop and deliver training and thought leadership for internal teams and customers.
• Maintain knowledge of regulatory landscape and Mastercard policies.
• Represent Franchise in business reviews, customer engagements, and industry forums.

Skills

Franchise leadership

Payments knowledge

Stakeholder management

Cross-functional collaboration

Strategic thinking

Communication skills

Travel availability

English fluency

Additional languages

Job description

Mastercard seeks a Western Europe Franchise Lead to act as the trusted adviser for internal and external stakeholders across the region. You will align franchise priorities with business strategy, drive ecosystem performance, and oversee risk-based onboarding, compliance, and standards.

In this role you will partner with market leadership, product, risk, and global teams to identify opportunities, deliver actionable recommendations, and support cross-border initiatives.