Finance Services Expert

Swisscom; Viseu; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

25 days annual leave

Meal allowance €10.40/day

Private health insurance

Home-office allowance

Mobility allowance

Laptop included

Referral bonus

Job summary

Swisscom’s Lisbon finance services team is seeking a Finance Services Expert to own complex P2P topics, drive data-driven improvements and support transformation initiatives. You will partner with stakeholders, manage escalations, and contribute to scalable, compliant, and high-quality service delivery.

You will also coach colleagues, help optimize processes and automation, and participate in cross-functional projects within the GFI group finance organization.

Qualifications

• Deep end-to-end P2P expertise, including complex cases, escalations and cross-system dependencies.
• Strong understanding of controls, regulatory requirements and process governance.
• Ability to design and optimize P2P processes and automation, including AI-enabled processes.

Responsibilities

• Own the complex cases: lead and resolve complex operational issues and escalations end to end.
• Steer with data: analyze service performance and drive improvements with KPIs.
• Represent the service: partner with stakeholders in transformation initiatives and automation projects.
• Drive improvement: enhance processes, controls, data quality and automation across service areas.
• Build capability: coach colleagues and support knowledge transfer across the organization.

Skills

P2P expertise

Data-driven decision making

Stakeholder collaboration

Transformation & project management

Coaching and knowledge sharing

Education

Advanced education in finance or accounting

Tools

Process mining

Data analytics

Reporting tools

Job description

Being the daughter company of Swisscom - leading telecommunications company and one of the most sustainable and innovative companies in Switzerland - we share the same values, vision and goals.

As a trustworthy and efficient Swisscom service partner, we create valuable customer experiences. We work in strong collaboration with our partners in Switzerland and attract and retain high performers.

We're expanding our finance and business services in Lisbon and are looking for a Finance Services Expert to join our GFI (Group finance) team.

We invite driven professionals to join us, grow with us, and help shape the future.

The team / project GFI delivers finance and business services with a strong focus on quality, compliance and customer orientation across several service areas. This role is part of the Procure-to-Pay (P2P) service area, which covers the end-to-end flow from purchase orders and goods receipt to invoice processing, matching and payments.

As Finance Services Expert, you own complex finance and business service topics, ensure reliable service performance and drive continuous improvement. You enable scalable, data-driven and future-ready services through optimization, knowledge-sharing and automation.

What you'll do

Own the complex cases: Lead and resolve complex operational issues, escalations and cross-functional service topics end to end.

Steer with data: Analyze service performance, identify improvement opportunities and steer corrective actions using data and KPIs.

Represent the service: Partner with stakeholders and represent the service in transformation initiatives, system changes and automation projects

Drive improvement: Drive process, control, data quality and automation improvements across service areas.

Build capability: Coach colleagues, transfer knowledge and support capability development across the organization.

What we offer

Clear career path: grow into Service Lead or within Finance Services Expert, and rotate across different GFI processes

Hybrid and flexible working: 2 days in the office, flexible hours between 6:00 and 20:00

25 days of annual leave (3 more than the legal minimum)

Meal allowance of €10.40 per day

Multicare private health insurance, with the option to add dependents at an attractive cost

Personal accident and business travel insurance

Home-office allowance of €22 per month, plus a €300 home-office equipment budget every 5 years

Communication allowance of €20 per month, plus an €800 mobile phone budget every 3 years

Mobility allowance of €480 per year for your commute

Laptop and standard equipment kit

€1,000 referral bonus for every successful hire you refer

Among others benefits

Job requirements P2P (Procure to Pay) & Process Expertise

Deep end-to-end P2P expertise, including complex cases, escalations and cross-system dependencies

Deep subject-matter expertise of the process, its controls and regulatory requirements

Safeguarding quality, compliance and control in complex situations

End-to-end service expertise across one or more GFI service areas

Understanding of service levels, KPIs and performance management

Systems, Data & Automation

Process mining, data analytics or reporting tools for performance steering

Ability to design and optimize P2P processes and automation, including AI-enabled processes

Data-based performance steering and reporting mindset

Transformation & Project Management

Project, transformation and change-management experience

Stakeholder, escalation and project management

Education & Experience

Advanced education in finance, accounting, business or equivalent

More than 5 years of expert-level finance/operations experience with a proven contribution to improvement

Soft Skills

Sound judgement and the ability to resolve complex issues in ambiguous situations.

Coaching and knowledge-sharing mindset.

Change orientation and openness to new ways of working.

Confidence in partnering with stakeholders and handling escalations.

English proficiency: C1 minimum (written and spoken).

Nice to have

German, French or Italian language skills