Finance Services Expert

Swisscom; Lisboa; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Meal allowance

Private health insurance

Home-office allowance

Mobile phone budget

Referral bonus

Hybrid work model

Job summary

Swisscom, a leading telecommunications company, is expanding its finance services in Lisbon and seeks a Finance Services Expert for the GFI team. You will own complex P2P topics, drive performance through data, and enable scalable, future-ready services via automation.

The role emphasizes process improvement, collaboration with Swiss partners, and growth into leadership with hybrid work options and a comprehensive benefits package.

Qualifications

• Advanced education in finance, accounting, business or equivalent.
• More than 5 years of expert-level finance/operations experience with a proven contribution to improvement.
• Deep end-to-end P2P expertise, incl. complex cases and cross-system dependencies.
• Strong understanding of controls, regulatory requirements and compliance.

Responsibilities

• Own complex P2P cases and lead escalations end-to-end.
• Analyze service performance and drive improvements with data-driven actions.
• Represent the service in transformation initiatives and automation projects.
• Drive process, data quality, controls and automation across areas.
• Coach colleagues and support capability development across the organization.

Skills

P2P expertise

Process optimization

Data analytics

Performance management

Stakeholder management

Coaching

Change management

English proficiency

Education

Advanced finance/Accounting degree

Tools

Process mining

Data analytics tools

Reporting tools

AI-enabled automation

Job description

Being the daughter company of Swisscom - leading telecommunications company and one of the most sustainable and innovative companies in Switzerland - we share the same values, vision and goals.

As a trustworthy and efficient Swisscom service partner, we create valuable customer experiences. We work in strong collaboration with our partners in Switzerland and attract and retain high performers.

We're expanding our finance and business services in Lisbon and are looking for a Finance Services Expert to join our GFI (Group finance) team.

We invite driven professionals to join us, grow with us, and help shape the future.

The team / project

GFI delivers finance and business services with a strong focus on quality, compliance and customer orientation across several service areas. This role is part of the Procure-to-Pay (P2P) service area, which covers the end-to-end flow from purchase orders and goods receipt to invoice processing, matching and payments.

As Finance Services Expert, you own complex finance and business service topics, ensure reliable service performance and drive continuous improvement. You enable scalable, data-driven and future-ready services through optimization, knowledge-sharing and automation.

What you'll do

• Own the complex cases: Lead and resolve complex operational issues, escalations and cross-functional service topics end to end.
• Steer with data: Analyze service performance, identify improvement opportunities and steer corrective actions using data and KPIs.
• Represent the service: Partner with stakeholders and represent the service in transformation initiatives, system changes and automation projects
• Drive improvement: Drive process, control, data quality and automation improvements across service areas.
• Build capability: Coach colleagues, transfer knowledge and support capability development across the organization.

What we offer

• Clear career path: grow into Service Lead or within Finance Services Expert, and rotate across different GFI processes
• Hybrid and flexible working: 2 days in the office, flexible hours between 6:00 and 20:00
• 25 days of annual leave (3 more than the legal minimum)
• Meal allowance of €10.40 per day
• Multicare private health insurance, with the option to add dependents at an attractive cost
• Personal accident and business travel insurance
• Home-office allowance of €22 per month, plus a €300 home-office equipment budget every 5 years
• Communication allowance of €20 per month, plus an €800 mobile phone budget every 3 years
• Mobility allowance of €480 per year for your commute
• Laptop and standard equipment kit
• €1,000 referral bonus for every successful hire you refer
• Among others benefits

Job requirements

P2P (Procure to Pay) & Process Expertise

• Deep end-to-end P2P expertise, including complex cases, escalations and cross-system dependencies
• Deep subject-matter expertise of the process, its controls and regulatory requirements
• Safeguarding quality, compliance and control in complex situations
• End-to-end service expertise across one or more GFI service areas
• Understanding of service levels, KPIs and performance management

Systems, Data & Automation

• Process mining, data analytics or reporting tools for performance steering
• Ability to design and optimize P2P processes and automation, including AI-enabled processes
• Data-based performance steering and reporting mindset

Transformation & Project Management

• Project, transformation and change-management experience
• Stakeholder, escalation and project management

Education & Experience

• Advanced education in finance, accounting, business or equivalent
• More than 5 years of expert-level finance/operations experience with a proven contribution to improvement

Soft Skills

• Sound judgement and the ability to resolve complex issues in ambiguous situations.
• Coaching and knowledge-sharing mindset.
• Change orientation and openness to new ways of working.
• Confidence in partnering with stakeholders and handling escalations.
• English proficiency: C1 minimum (written and spoken).

Nice to have

• German, French or Italian language skills