Finance Operations Manager (Service Delivery) for NATO with security clearance

WLG; Oeiras; On-site; EUR 60,000 - 80,000; Part time

Job summary

NATO seeks a capable professional to support NCI Academy activities on-site in Oeiras, Portugal, under a contract (B2B) arrangement with NATO teams.

You will manage day-to-day operations, financial reporting, invoicing, and stakeholder communication, while handling ServiceNow (SNOW) workflows and procurement-related tasks to ensure smooth service delivery.

This role requires diplomatic collaboration with internal and external partners to maintain high standards of service and cost control.

Qualifications

• Proven service-delivery / project-management experience in an IT or business-operations environment.
• Strong financial and invoicing acumen — quarterly reporting, price proposals, OLAs.
• Hands-on ServiceNow (SNOW) experience and comfort with EBA / procurement workflows
• Excellent stakeholder management and a diplomatic, customer-focused approach

Responsibilities

• Provide day-to-day support for NCI Academy business activities using project-management principles.
• Generate quarterly reporting and coordinate with Agency Finance for accurate invoicing.
• Act as a diplomatic customer focal point for issue resolution.
• Prepare and support price proposals, OLAs and SST agreements.
• Handle daily EBA activities — PRs, OLA PRs and travel requests — and maintain resource-allocation plans.
• Support product cost analysis, CAPEX/OPEX estimation, and new business-model development.
• Oversee ServiceNow activities: service-task structures, resource-plan requests and timecard processing.

Skills

Service-delivery/PM experience

Financial & invoicing acumen

Stakeholder management

Diplomatic, customer-focused approach

Tools

ServiceNow (SNOW)

Job description

Where: On-site in Oeiras (Lisbon), Portugal.

Would you like to join the leading international intergovernmental organisation?

We are supporting NATO in sourcing experienced professionals for mission-critical roles across the Alliance. This is a contract (B2B) engagement delivered on-site, working alongside NATO teams.

Key Responsibilities

• Support the day-to-day operation of NCI Academy business activities using sound project-management principles, processes and tools
• Generate quarterly reporting and liaise with Agency Finance to ensure quarterly invoices are accurate and delivered on time
• Act as a customer focal point, dealing diplomatically with problem-management and business-related issues
• Prepare and support Price Proposals (PP), Operational Level Agreements (OLA) and Service Support Training (SST) agreements
• Process daily EBA activities — Purchase Requisitions (PRs), OLA PRs and travel requests — and maintain resource-allocation plans
• Support product cost analysis, CAPEX/OPEX estimation and pricing, and new Business-Model development
• Manage daily ServiceNow (SNOW) activities: service-task structures, resource-plan requests and timecard processing

Required Skills and Qualifications

• Proven service-delivery / project-management experience in an IT or business-operations environment
• Strong financial and invoicing acumen — quarterly reporting, price proposals, OLAs
• Hands-on ServiceNow (SNOW) experience and comfort with EBA / procurement workflows
• Excellent stakeholder management and a diplomatic, customer-focused approach