Field Service Coordinator

Jobtailor; Lisboa; Presencial; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a Field Service Coordinator in Lisbon to guide deployment teams and technicians through surveys, deployments, and maintenance with high quality. You will troubleshoot issues, coordinate with contractors, and ensure clear SOPs and documentation.

The role requires fluency in English and Italian, with German as a plus, and a proactive, structured approach. Join a dynamic startup environment where you will manage stakeholder communications, deliver status updates, and contribute

Qualificações

• Strong problem-solving and ability to troubleshoot complex issues.
• Fluent in English and Italian with good communication skills.
• Experience coordinating with contractors and managing maintenance projects.

Responsabilidades

• Provide highly responsive field service coordination.
• Ensure SOPs and validation tasks for surveys, works, deployments or maintenances are delivered with high quality.
• Provide prompt response and troubleshoot operational challenges for technicians and store managers via multiple channels.
• Contribute to creation of clear processes with support and maintenance org for deployment/maintenance of smart lockers.
• Manage exceptional flow when tasks fail and ensure successful delivery of service.
• Handle client escalations and provide regular status updates.
• Perform post-mortems and produce learning reports to improve service quality.
• Develop and update documentation, training materials and SOPs.
• Keep up-to-date with product developments and company processes to enhance field team knowledge.

Conhecimentos

Problem-Solving

Field Service Coordination

English & Italian

German (nice to have)

Contractor Coordination

Maintenance Project Management

Ferramentas

ODOO

Fresh Services

Airtable

Maintenance Management Software

Descrição da oferta de emprego

• Provide a highly responsive field service coordination;
• Ensure clear direction and SOPs for validation tasks such as surveys, works, deployments or maintenances performed by our deployment team or technicians is successful and delivered with high quality;
• Provide prompt response and troubleshoot operational challenges for technicians and store managers via telephone, e-mail, whatsapp and other communication channels;
• Contribute to creation of clear processes with the support and maintenance organization to request support on technical issues related to the deployment and maintenance of smart lockers, including hardware and software components;
• Manage exceptional flow when tasks fail due to operational or technical issues and take ownership of the successful delivery of the service thereafter;
• Handle client escalations and provide feedback and promptly and regular status updates;
• Perform post-mortems on exceptional cases and provide reports to build learning and help improve our service quality;
• Contribute to the development and updating of documentation, training materials and standard operating procedures;
• Keep up-to-date with product developments and company processes to enhance operational and technical knowledge of our field teams.

Requirements

• Excellent problem-solving skills and ability to troubleshoot complex technical issues
• Proficiency in both English and Italian, with good communication skills
• German is a plus
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Experience in coordinating with contractors and managing maintenance projects
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team, with a proactive and flexible approach
• Previous experience in working with ERP/ticketing systems such as ODOO, Fresh Services or Airtable is a plus
• Familiarity with maintenance management software and tools
• Experience in a startup culture and adaptability to a fast-paced environment

Core Competencies

Demonstrates strong problem-solving abilities and effective communication skills in both English and Italian, with a focus on managing field service operations and coordinating maintenance projects. Proficient in developing clear processes and documentation to enhance service quality and operational efficiency.

Highest-signal resume keywords

• Problem-Solving Skills
• Field Service Coordination
• ERP/Ticketing Systems Experience
• Organizational Skills
• Bilingual Communication

ATS Optimization Keywords

Hard Skills

• Troubleshooting Technical Issues
• Maintenance Project Management
• Process Development
• Documentation Creation
• SOP Development

Soft Skills

• Attention to Detail
• Proactive Approach
• Team Collaboration
• Flexibility
• Client Escalation Management

Industry Keywords

• Field Service
• Smart Lockers
• Operational Challenges
• Startup Culture
• Technical Support

Tools & Technologies

• ODOO
• Fresh Services
• Airtable
• Maintenance Management Software