Bilingual Field Ops Coordinator – Smart Locker Deployments

Bloq.it; Lisboa; Híbrido; EUR 25 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Portuguese Health Insurance including

Flexible Sports and Wellness

Unlimited days off

Resumo da oferta

Bloq.it is seeking a Field Service Coordinator based in Portugal to coordinate deployments and maintenance of smart lockers in Italy and Germany. You will ensure smooth field operations, manage escalation responses, and help maintain service quality across a tech-forward team.

The role requires fluency in English and Italian, with German a plus, and the ability to work with ERP/ticketing systems. A remote-friendly policy and dynamic startup culture are offered.

Qualificações

• Excellent problem‑solving skills and ability to troubleshoot complex technical issues.
• Proficiency in English and Italian; German is a plus.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Experience coordinating with contractors and managing maintenance projects.
• Strong organizational skills and attention to detail.

Responsabilidades

• Provide a highly responsive field service coordination.
• Ensure clear direction and SOPs for validation tasks such as surveys, works, deployments or maintenances.
• Provide prompt response and troubleshoot operational challenges for technicians and store managers.
• Contribute to creation of processes with support and maintenance teams for technical issues.
• Manage flow when tasks fail and ensure delivery of the service thereafter.
• Handle client escalations and provide status updates; perform post-mortems and report findings.
• Develop and update documentation, training materials and SOPs.
• Stay up-to-date with product developments and processes to empower field teams.

Conhecimentos

Problem solving

Multitasking

English proficiency

Italian proficiency

German (nice to have)

Ferramentas

ODOO

Fresh Services

Airtable

Descrição da oferta de emprego

Bloq.it is seeking a Field Service Coordinator based in Portugal to coordinate deployments and maintenance of smart lockers in Italy and Germany. You will ensure smooth field operations, manage escalation responses, and help maintain service quality across a tech-forward team.

The role requires fluency in English and Italian, with German a plus, and the ability to work with ERP/ticketing systems. A remote-friendly policy and dynamic startup culture are offered.