Fashion Retail Customer Support (Spanish Market)

Boeva Tech; Sintra; Sur place; EUR 13 000 - 15 000; Temps partiel

Avantages offerts par ce poste

Meal allowance

Performance bonus

Structured schedule

Résumé du poste

Boeva Tech in Lisbon is seeking a part-time Customer Support Specialist for fashion retail, handling orders, returns, exchanges and delivery questions in a structured, international setting.

You will manage inquiries via email, chat or phone with a focus on clear communication and high customer satisfaction. Fluency in Spanish is mandatory, and the role offers a stable contract with fixed hours and reasonable growth opportunities.

Qualifications

• Fluent Spanish required.
• Strong communication and customer orientation.
• Structured, process-driven work environment preferred.

Responsabilités

• Manage order tracking and delivery inquiries.
• Handle returns, refunds and exchanges.
• Provide product availability and order updates to customers.
• Resolve simple post-purchase issues with clear communication.
• Support customers via email, chat or phone ensuring brand standards.

Connaissances

Spanish fluency

Customer service

Communication

Attention to detail

Description du poste

Location: Lisbon

Language: Spanish (mandatory)

About the Role

Step into the world of fashion e-commerce support, where style meets customer experience.

We are looking for a motivated Customer Support Specialist to assist customers of a leading fashion retail brand. In this role, you'll handle everyday customer requests such as orders, returns, exchanges, and delivery questions — all within a fast-growing and fashion-focused environment.

This is a part-time opportunity designed for candidates who want a stable role, structured hours, and a dynamic international retail setting.

What You'll Be Doing

• Managing order tracking and delivery inquiries
• Handling returns, refunds, and exchanges
• Supporting customers with product availability and order updates
• Resolving simple post-purchase issues
• Providing clear, friendly, and efficient communication via email, chat, or phone
• Ensuring high customer satisfaction aligned with brand standards

Why This Role is Attractive

• Work in a fashion-focused international brand environment
• Simple, structured customer interactions (no technical complexity)
• Great entry point into e-commerce & retail customer support
• Supportive team and well-defined processes
• Opportunity to grow within the customer experience field

Offer Package

• Base Salary: 950€ gross/month, 14 times
• Performance Bonus: up to 150€, 12 times
• Meal Allowance (SA): 7€/day
• Stable contract with structured working conditions

Working Schedule (Part-Time)

• 08:00 – 17:00 (Monday to Friday)
• Weekday-only structure (no weekend shifts)
• Ideal for candidates seeking work-life balance or study flexibility

Who We're Looking For

• Fluent Spanish speaker (mandatory)
• Good communication skills and customer orientation
• Comfortable working in a structured, process-driven environment
• Interest in fashion, retail, or e-commerce is a plus
• Positive, solution-oriented mindset

Why Join Us?

This is more than a support role — it's your entry point into the global fashion e-commerce industry.

You’ll gain experience in one of the most stable and high-volume retail segments while working in a friendly, structured, and international environment in Lisbon.