Examination Delivery Specialist | Porto | Ir359

Sage Global Services Limited; Porto; Híbrido; EUR 26 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual bonus

Employee Assistance Program (EAP)

Benefits Portal (Coverflex)

Hybrid work

Free tea and coffee

Great team spirit

Resumo da oferta

Improve International is seeking an Examination Delivery Specialist in Porto to manage exams from planning to results, ensuring confidentiality and quality. The role supports ISVPS activities across veterinary training and postgraduate studies, coordinating with examiners, providers, and candidates.

The position offers a hybrid working arrangement near central Porto, with a 40-hour workweek, annual bonus potential, and full training provided.

Qualificações

• Good English, German and French proficiency.
• Meticulous attention to detail.
• Competent IT skills, use of Microsoft Office software.

Responsabilidades

• Plan and prepare for examinations to a strict timeline.
• Prepare examination papers while ensuring confidentiality and integrity.
• Communicate assessment requirements and policies to candidates.
• Support candidates during their assessment journey and issue results.
• Determine candidate eligibility for awards and review applications.
• Process assessments for examiners and invigilate examinations as required.
• Manage candidate appeals and complaints with support from manager.
• Invite and maintain relationships with examiners.
• Collaborate with training providers to enhance candidate support.
• Analyse costs and liaise with partners on cost-effective options.
• Compile examination papers and maintain question pools.
• Attend meetings and provide feedback and activity reports.

Conhecimentos

English proficiency

German proficiency

French proficiency

Attention to detail

IT skills

MS Office

Communication skills

Problem solving

Time management

Customer service

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Examination Delivery Specialist | Porto | IR359

Full-time

ISVPS Operations

Portugal

Improve International was established in 1998 by a group of veterinary surgeons from across the UK.We run Continuous Professional Development training from veterinary professionals to help develop the skills and knowledge required in practice.

Our programmes utilise a combination of review lectures, case-based discussion and, where applicable, hands‑on practical sessions. Within Improve we also have the function of 'The International School of Veterinary Postgraduate Studies (ISVPS)'.This function is dedicated to providing veterinary surgeons, nurses and technicians with high quality, achievable qualifications that are recognised internationally. We are an international organisation with offices in the UK and Portugal.

To manage examinations in order to support and providing optimal customer experience, allowing candidates progressing towards ISVPS awards. Implementation of examinations including supporting team members (for example, covering in their absence) and manage processes relating to examinations and assessments.

Plan and prepare for examinations to a strict timeline

Prepare examination papers while ensuring examination confidentiality and integrity is maintained

Communicate assessment requirements and policies or procedures to examination candidates on accredited training programmes

Supportcandidates during their assessment journey, issue examination results, and answer enquiries from examination candidates professionally.

Determine candidate eligibility for awards, to include reviewing applications for a new award (with academic support)

Process assessments for examiners

Examination invigilation as required

Manage candidate appeals and complaints (with support from Academic & Partnership Manager)

Invite and maintain relationships with examiners

Collaborate with training providers and partners to enhance candidate support and implement any changes in relation to specified awards.

Analyse costs (and seek cost-effective options, where possible)

Compile examination papers, for example, receive, review, and catalogue examination questions, liaise with specialist examiners to ensure suitable questions for each exam and maintain question pools.

Attend meetings with line manager, team, and partner organisations, for example, to communicate projects and progress.

Provide feedback and activity reports

Liaise with marketing and IT to ensure website content and literature is kept up to date

Academic qualification or experience in assessment or education desirable, but not essentials

Prior experience in customer service

Good English, German and French proficiency

Meticulous attention to detail

Competent IT skills, use of Microsoft Office software and ability to learn new systems

Excellent communicator (written and spoken)

Effective problem-solving abilities

Self-motivated & autonomous with effective time management abilities

Customer/client focus

Qualification in, or experience of the veterinary field are valued, but not essential

Good interpersonal skills (team worker, able to build and develop effective working relationships)

Discretion when necessary

Sympathetic to organisation's unique culture and values

Flexibility within a rapidly evolving business

Annual Leave Entitlement: 23 days plus public holidays, an additional service day after 3 year and again at 10 years to a total of 25 days.

Office Closure: Additional leave on the afternoon of the 24th and the 31st December

Weekly Hours: 40

Location: Central city location (Porto) near public transportation. Office/hybrid working available

Annual bonus: Discretionary Annual Bonus

EAP: Employee Assistance Program (Globally available)

Benefits Portal: Coverflex, Discounted Healthcare option

Short walk to the Metro

Full training provided

Free tea and coffee

Great team spirit in the office and comfortable office environment

Multi-cultural team and colleagues based globally

Examination Delivery Specialist | Porto | Ir359 Porto, Portuguese Republic, PT