European Claims Quality & Governance Lead

Hiscox Underwriting Group Services Ltd Portugal (HUGS PT); Lisboa; Ibrido; EUR 65.000 - 95.000; Tempo pieno

Descrizione del lavoro

Hiscox is seeking a Claims Quality & Governance Manager to oversee quality assurance across European operations. You will conduct quality reviews of claims, ensure alignment with best practices, and drive continuous improvement.

You will lead calibration, produce management reports, and provide coaching to Analysts while partnering with Claims leadership and external partners across jurisdictions. Fluency in English and strong stakeholder skills are essential; experience across jurisdictions and

Competenze

• Significant experience in Claims Quality Assurance, claims file reviews/audits, or governance.
• Strong knowledge of the European Claims market.
• Experience overseeing or supporting quality review and calibration activity.
• Experience working across multiple internal teams and external partners across jurisdictions.
• Excellent written and verbal communication skills.

Mansioni

• Oversee quality assurance reviews of internally and third-party administered Claims.
• Lead calibration activity to ensure consistent scoring of quality standards.
• Analyze quality outcomes and produce management reporting highlighting trends and risks.
• Translate quality findings into actionable recommendations for Claims management.
• Identify improvements to policies, processes and procedures within a continuous improvement cycle.
• Provide coaching and oversight to Analysts and other team members.

Conoscenze

Quality Assurance

Claims governance

Stakeholder management

Analytical ability

Cross-team collaboration

Fluency in English

Descrizione del lavoro

Hiscox is seeking a Claims Quality & Governance Manager to oversee quality assurance across European operations. You will conduct quality reviews of claims, ensure alignment with best practices, and drive continuous improvement.

You will lead calibration, produce management reports, and provide coaching to Analysts while partnering with Claims leadership and external partners across jurisdictions. Fluency in English and strong stakeholder skills are essential; experience across jurisdictions and