Claims Quality & Governance Lead - Europe

Hiscox Insurance Company; Lisboa; In loco; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Hiscox Insurance Company in Portugal seeks an experienced Claims Quality Assurance & Governance Manager to oversee quality assurance and governance across European Claims operations. You will audit claims, ensure alignment with best practices and regulatory requirements, and translate findings into actionable recommendations.

You will partner with Claims leaders, business teams and external partners to drive continuous improvement, coach analysts, and maintain up-to-date knowledge of European

Competenze

• Significant experience in Claims Quality Assurance, governance or assurance.
• Strong knowledge of the European Claims market.
• Experience coordinating across multiple jurisdictions and external partners.
• Excellent written and verbal communication skills.
• Fluency in English; additional European languages helpful.

Mansioni

• Oversee quality assurance reviews and audits of Claims as per best practices and regulatory requirements.
• Lead calibration activities to ensure consistent scoring of quality standards.
• Analyse review outcomes and produce management reporting to identify trends and risks.
• Provide clear, actionable recommendations for Claims management and stakeholders.
• Coach Analysts and other team members to uphold high-quality outcomes.
• Maintain strong relationships with Claims leadership and external partners across jurisdictions.

Conoscenze

Quality Assurance

Governance

Stakeholder Management

Claims Experience

Analytical Skills

Multijurisdictional

Descrizione del lavoro

Hiscox Insurance Company in Portugal seeks an experienced Claims Quality Assurance & Governance Manager to oversee quality assurance and governance across European Claims operations. You will audit claims, ensure alignment with best practices and regulatory requirements, and translate findings into actionable recommendations.

You will partner with Claims leaders, business teams and external partners to drive continuous improvement, coach analysts, and maintain up-to-date knowledge of European