European Claims Quality & Governance Analyst

Hiscox Insurance Company; Lisboa; On-site; EUR 42,000 - 66,000; Full time

Job summary

Hiscox Insurance Company is seeking a Claims Quality & Governance Analyst to drive high and consistent standards across European Claims operations. You will conduct quality reviews of Claims files, assess adherence to Best Practices, and translate findings into practical recommendations.

Working with Claims teams, management and third parties, you will support training, remediation and calibration, building strong relationships across internal and external partners while keeping up to date with

Qualifications

• Experience in Claims Quality Assurance or claims quality environment.
• Strong knowledge of the European Claims market.
• Excellent written and verbal communication skills.

Responsibilities

• Conduct quality assurance reviews and audits of Claims files, ensuring compliance with Hiscox Best Practice standards and regulatory requirements.
• Perform regular re-reviews to support calibration and consistent scoring.
• Analyse quality outcomes to identify trends and improvement opportunities.
• Support management information and analytical reporting with clear, actionable recommendations.
• Present findings to Claims teams and management to inform decision-making and continuous improvement.
• Collaborate with internal teams and external partners to implement remediation plans and training interventions.

Skills

Quality Assurance

Claims governance

Analytical thinking

Stakeholder management

Regulatory awareness

Job description

Hiscox Insurance Company is seeking a Claims Quality & Governance Analyst to drive high and consistent standards across European Claims operations. You will conduct quality reviews of Claims files, assess adherence to Best Practices, and translate findings into practical recommendations.

Working with Claims teams, management and third parties, you will support training, remediation and calibration, building strong relationships across internal and external partners while keeping up to date with