EU Communication Officer with Lithuanian & English (Trilingual)

Conectys; Lisboa; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Meal vouchers

Private medical insurance

Job summary

Conectys is seeking a Communication Officer for a 100% remote role, working with EU institutions and stakeholders across official EU languages. You will respond to inquiries via phone, email, and messaging, providing clear information and service-minded assistance.

The role requires strong language skills and Europass CV/Resume as part of the application. Applicants should have a Bachelor’s degree or EU-equivalent and demonstrate excellent communication and organizational abilities, with

Qualifications

• Bachelor’s degree or equivalent (EU studies, Political Science, Communication or similar) preferred but any can be assessed.
• Strong organizational and planning skills, including time management, prioritization and multitasking.
• Excellent written and verbal communication with customers in a service-minded style; Europass CV/Resume required.

Responsibilities

• Address inquiries and provide clear information via phone, email, and other channels.
• Engage with citizens and businesses professionally, delivering service-oriented assistance.
• Identify and escalate complex inquiries to 2nd line Support Services.

Skills

Lithuanian (C1)

English (C1)

German (C1)

Education

Bachelor’s degree or EU equivalent

Job description

Would you like to work remotely supporting citizens on EU institutions, activities and programs?

Your role as a Communication Officer will involve providing firsthand information to citizens, enterprises, researchers, and specialized groups within the EU and third countries. You will utilize various communication channels such as telephone, email, and instant messaging, to respond to inquiries on any EU-related topic, proficiently communicating in official EU languages. The entire team offers support in all 24 official EU languages throughout 255 days each year. Our role as service provider involves collaborating across numerous EU locations.

We work closely with the European Commission and its various branches, Executive Agencies, and other EU institutions. Their support is invaluable, especially when dealing with intricate queries. On an annual basis, we handle a substantial volume of inquiries, ranging from 150,000 to 170,000, ensuring effective communication and support for our stakeholders.

This role is 100% remote – You must be residing and legally eligible to work in Poland, Romania or Portugal.

What You Will Do:

• Addressing inquiries and ensuring clear communication from individuals and businesses regarding diverse activities and policies through telephone, email, and other communication channels
• Engaging with citizens and businesses professionally, providing service-oriented assistance.
• Identifying intricate or delicate inquiries that require escalation to our 2nd line Support Services

What We Look For:

• C1 level of Lithuanian (both written & spoken)
• C1 level of English (both written & spoken)
• C1 level of either German, Dutch, Swedish, Finnish or Danish
• Bachelor’s degree or equivalent 3-year degree like EU studies, Political Science, Communication, and related degrees are preferred, but any can be assessed
• Professional organization and planning skills, including time management, priority setting and multitasking
• Ability to communicate with customers in a service-minded style and to explain complicated matters in clear language, orally as well as in writing
• Europass-format CV/Resume

What You Can Expect:

• Competitive salary package & meal vouchers
• Private medical insurance to keep you covered

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.