English-Speaking Gaming Support Specialist

Cross Border Talents; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation package

15-day paid training

Opportunity to work with a global brand

Resumo da oferta

A leading recruitment agency is seeking a Customer Service Representative for a prominent gaming brand. In this role, you will provide technical support and product advice to PlayStation users. The ideal candidate should be fluent in English and possess excellent communication skills. Familiarity with gaming consoles and experience with Salesforce CRM are advantageous. The position offers a competitive pay package, paid training, and flexible working hours in a dynamic environment.

Qualificações

• Must have strong communication skills and the ability to resolve customer issues efficiently.
• Experience in customer service or technical support is a plus.
• Familiarity with the gaming industry and products is highly desirable.

Responsabilidades

• Offer customer and technical support over the phone.
• Assist with PlayStation product installations and troubleshooting.
• Provide helpful advice when purchasing PlayStation products.
• Manage customer queries regarding software and hardware issues.
• Effectively handle customer escalations and ensure issues are resolved.

Conhecimentos

Proficiency in English (written and spoken)

Strong communication skills

Familiarity with gaming consoles

Experience with Salesforce CRM

Descrição da oferta de emprego

A leading recruitment agency is seeking a Customer Service Representative for a prominent gaming brand. In this role, you will provide technical support and product advice to PlayStation users. The ideal candidate should be fluent in English and possess excellent communication skills. Familiarity with gaming consoles and experience with Salesforce CRM are advantageous. The position offers a competitive pay package, paid training, and flexible working hours in a dynamic environment.