English-Speaking Customer Expert - Social Media

Cross Border Talents; Almada; On-site; EUR 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary package

Extra payment for public holidays and late hours

Monthly meal allowance

Health & Dental insurance

Holiday & Christmas bonuses

Path to permanence after 2 years

Job summary

A leading customer support firm is looking for a Customer Expert to assist small and medium-sized businesses using digital advertising solutions. The role requires fluent English communication and the ability to support customers through chat, email, and phone in a vibrant Lisbon office. Ideal candidates are those currently residing in Lisbon, ready to deliver outstanding customer experiences and thrive in a dynamic environment. A competitive salary and various perks are offered.

Qualifications

• Experience in customer service roles, preferably in a digital environment.
• Excellent written and verbal English communication skills.
• Ability to handle sensitive situations with professionalism.
• Independent and team player, resilient and adaptable.
• Eager to learn and master new tools and platforms.
• Holder of an EU passport or valid Portuguese residence card.

Responsibilities

• Be the primary advisor for SMBs using digital advertising solutions.
• Support customers via chat, email, and phone.
• Help clients utilize self-service advertising tools effectively.
• Share expert product knowledge to drive CSAT.
• Handle sensitive situations with professionalism.
• Champion a customer-first mindset in every interaction.

Skills

Fluent English (C1 and higher)

Strong communication skills

Empathy and patience

Problem-solving skills

Ability to adapt quickly

Team player

Adaptability

Willing to learn

Job description

About the job English-Speaking Customer Expert - Social Media

Are you driven by delivering outstanding customer experiences? Fascinated by the ever-evolving world of online marketing? If so, we have the perfect opportunity for you!

We’re on the lookout for a Customer Expert to support small and medium‑sized businesses (SMBs) using one of the world’s leading digital advertising platforms. Join a vibrant team in Lisbon where your insights will help businesses grow and your skills will thrive.

What You’ll Be Doing:

• Be the go‑to advisor for SMBs using digital advertising solutions
• Support customers before and after their purchases through chat, email, and phone
• Help clients unlock the full potential of self‑service advertising tools
• Share expert product knowledge to drive customer satisfaction (CSAT)
• Handle sensitive situations with professionalism and care
• Champion a customer‑first mindset in every interaction

What We’re Looking For:

• Fluent English (C1 and higher) both spoken and written
• Already living in Lisbon – this is an on‑site role, no relocation support is available
• A natural communicator with empathy, patience, and problem‑solving skills
• Independent and resourceful, but also a great team player
• Resilient and quick to adapt in a dynamic environment
• Eager to learn and master new tools and platforms
• Holder of an EU passport or valid Portuguese residence card in a ready form

Work Location: On‑site in Lisbon (modern office near Entrecampos)

Schedule: 40 hours/week, 8‑hour shifts + 1‑hour break, rotational between 06.00 and 00.00 (weekends & holidays included)

Time Off: 22 vacation days per year + compensation for public holidays worked

Are you ready to elevate your career and make an impact in the digital advertising space?

Apply today by sending your updated CV in English and become part of a dynamic international team in beautiful Lisbon!

Salary & Perks:

• Competitive salary package
• Extra payment for working public holidays, Sundays and late hours
• Monthly meal allowance: approx. 154 (net, meal card)
• Health & Dental insurance (available once you’ve signed your contract and obtained a Portuguese NIF & Social Security number)
• Holiday & Christmas bonuses paid monthly
• Path to permanence: Eligible for a permanent contract after 2 years