English-Speaking AI Support Specialist

Cbtalents; Lisboa; On-site; EUR 13,000 - 17,000; Full time

Benefits offered by this job

Health & dental insurance

22 days annual leave

Permanent contract path after 2 years

Paid training

Job summary

Cbtalents in Lisbon is seeking a full-time support specialist to assist businesses and creators with advertising-related issues and platform functionality. You will work with an international client base, gaining experience in AI, digital platforms, and customer support across email, chat, and phone channels.

The role emphasizes problem-solving, clear communication, and staying calm in a fast-paced, target-driven environment, with 24/7 rotating shifts.

Qualifications

• Speak English fluently.
• Enjoy solving problems and figuring out how things work.
• Like working with technology and digital platforms.
• Communicate clearly and confidently with customers.
• Can stay calm when handling complex or frustrated customer situations.
• Are comfortable working in a target-driven, fast-paced environment.

Responsibilities

• Investigating issues with ad campaigns, accounts, payments, and platform functionality
• Troubleshooting ad delivery, campaign creation, billing, and account performance
• Guiding users through advertising policies, guidelines, and technical setups
• Understanding the issue, identifying the right solution, and explaining it clearly
• Supporting customers through email, chat, and phone

Skills

Fluent English

Problem solving

Tech & digital platforms

Clear communication

Calm under pressure

Target-driven environment

Job description

Want to build experience in AI without needing to be an AI engineer?

Join an international support team in Lisbon working with a leading American company in AI research and generative AI technologies.

You'll support businesses and creators with their advertising experience — helping them solve platform, account, payment, campaign, and technical issues while building valuable experience across AI, digital advertising, and customer support.

Lisbon, Portugal
Full-time | 40 hours/week
24/7 rotating shifts — schedules provided 10 days in advance

Why This Role Is Worth Considering

€1,248.33 gross/month guaranteed package

• Up to €200/month performance bonus

Get closer to the AI industry
Work on a project supporting users of a leading AI company and develop experience with digital platforms and advertising operations.

Build international experience
Work in a multicultural environment in Lisbon while supporting an international client base.

Know your schedule in advance
Rotating shifts are planned and shared 10 days ahead, giving you visibility to organize your life outside work.

Health & dental insurance from your employment start

Career stability
Start with a 12-month contract, with the opportunity to move to a permanent contract after 2 years.

22 days annual leave + Portuguese public holidays

Your Compensation

• €938 gross/month base salary
• €78.17/month Holiday Bonus
• €78.17/month Christmas Bonus
• €154/month tax-free meal allowance
• Up to €200/month performance bonus
• Paid training: €18.56/day during the 15-day training period

That's €1,248.33/month guaranteed gross package, before any performance bonus.

What You'll Actually Do

You'll help businesses and creators get the most out of their advertising experience by:

• Investigating issues with ad campaigns, accounts, payments, and platform functionality
• Troubleshooting ad delivery, campaign creation, billing, and account performance
• Guiding users through advertising policies, guidelines, and technical setups
• Understanding the issue, identifying the right solution, and explaining it clearly
• Supporting customers through email, chat, and phone

This Could Be a Great Fit If You…

• Speak English fluently
• Enjoy solving problems and figuring out how things work
• Like working with technology and digital platforms
• Communicate clearly and confidently with customers
• Can stay calm when handling complex or frustrated customer situations
• Are comfortable working in a target-driven, fast-paced environment