Ad Campaign & AI Specialist – Full Relocation & Benefits | Lisbon

Cross Border Talents; Lisboa; On-site; EUR 11,000 - 17,000; Full time

Benefits offered by this job

Company relocation assistance

Fully covered housing for internationa

Legal & visa support

Annual home flight

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking an Operations Customer Expert to deliver high-quality, multi-channel support for cutting-edge AI products and paid digital marketing campaigns. The role includes onboarding users, guiding feature adoption, and resolving access issues.

Relocation and housing support are provided for international candidates; the position is on-site with a 40-hour work week and a Monday–Sunday shift window.

Qualifications

• English fluency required.
• At least 6 months of experience in digital marketing campaigns, paid ads, or online advertising management.
• Strong technical aptitude and passion for software and AI innovation.

Responsibilities

• Ad & Campaign Support: Assist users with digital marketing tools, paid ad setups, and campaign management.
• Billing & Subscriptions: Manage invoicing, account billing, and payment queries.
• Account Optimization: Troubleshoot and resolve complex account access issues.
• User Guidance: Walk users through new features and showcase how to maximize AI tools.

Skills

English fluency

Digital marketing

Customer support

Tech-savviness

Job description

• Location: Lisbon, Portugal (On-site at state-of-the-art Green Campus)
  
• Language: English (Fluent / Native-level)
  
• Shift:07:00 – 22:0 window, Monday–Sunday
  
• Work Hours: 40 Hours / Week (8-hour daily shifts + 1-hour lunch break)
  

Why Join Us?

Step into the future of technology by supporting one of the world's most pioneering American Artificial Intelligence research organizations. Globally recognized as an industry leader in generative AI technology and creator of the world's most widely used AI tools, our client builds advanced human-language platforms that power writing, coding, research, and digital marketing across the globe.

The Role

As an Operations Customer Expert, you will deliver high-quality, reactive support across multiple channels to consumer and business users of cutting-edge AI technologies and paid digital marketing campaigns.

• Ad & Campaign Support: Assist users with digital marketing tools, paid ad setups, and campaign management.
  
• Billing & Subscriptions: Manage invoicing, account billing, and payment queries seamlessly.
  
• Account Optimization: Troubleshoot and resolve complex account access issues efficiently.
  
• User Guidance: Walk users through new features and showcase how to maximize AI tools.
  

Candidate Requirements

• Language: Fluent or Native-level written and spoken English.
  
• Experience: At least 6 months of experience in digital marketing campaigns, paid ads, or online advertising management.
  
• Tech Skills: Strong technical aptitude, fast learner, and passion for software and AI innovation.
  

EXCLUSIVE PERKS FOR INTERNATIONAL CANDIDATES

Moving to Lisbon? We make your transition effortless and fully supported!

• Company Accommodation Included: Private room in a shared company apartment with all utility bills paid (electricity, water, high-speed internet) plus cleaning service twice a week.
  
• Fully Assured Relocation: Complete financial and logistical support for your move to Portugal.
  
• Legal & Visa Support: Full assistance with visa applications, NIF, Social Security, and residence cards.
  
• Annual Home Flight: Travel expenses paid back to your home country once a year.
  
• Language & Culture: Free local language classes, plus social, cultural, and sports activities.
  

Compensation Packages

Option A: Local Candidates (Without Company Accommodation)

• Base Salary: €1,000.00 / month
  
• Holiday Allowance: €83.33 / month (paid monthly)
  
• Christmas Allowance: €83.33 / month (paid monthly)
  
• Meal Allowance: €154.00 / month (€7.00/day tax-exempt prepaid card)
  
• Total Base Monthly Gross: €1,320.67 / month
  
• Performance Bonus: Up to €200.00 / month
  
• Total Earnings Potential: Up to €1,520.67 gross / month
  

Option B: International Candidates (With Free Apartment & Utilities)

• Base Salary: €776.00 / month
  
• Holiday Allowance: €64.67 / month (paid monthly)
  
• Christmas Allowance: €64.67 / month (paid monthly)
  
• Meal Allowance: €154.00 / month (€7.00/day tax-exempt prepaid card)
  
• Apartment Benefit-in-Kind: €200.00 / month value (Rent + Bills included)
  
• Total Base Value: €1,259.33 / month
  
• Performance Bonus: Up to €200.00 / month
  
• Total Value Package: Up to €1,459.33 / month + FREE housing & flights
  

Additional Perks & Campus Lifestyle

• Health Insurance: Private Health and Dental Insurance included from contract signature.
  
• On-Site Health & Wellness: In-house Medical Clinic, free fresh item meals (soup, bread, salad, fruit), and an on-site gym.
  
• Modern Workspace: Eco-friendly green campus featuring relaxation balconies and modern cafeterias.
  
• Prime Transport Links: Located right next to Moscavide Metro, Train, and Bus Stations.
  
• Career Growth: 12-month contract with a clear path to a Permanent Contract after 2 years.
  

Paid Training & Onboarding

• Duration: 15 working days (8 hours/day).
  
• Coverage: Product deep dives, advertising tools, customer operations, and live practical scenarios.
  
• Training Allowance: Fully paid (€18.56/day; €92.80/week) with no social security deductions during training.