English Speaking Customer Support - Social Media Project

CB Talents SP; Setúbal; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Health insurance from day one

Meal allowance

22 days annual leave

Job summary

CB Talents SP in Lisbon, Portugal is seeking an English-speaking customer support specialist to join an international team for a leading social media and digital advertising platform. The role covers help via live chat, email and phone, with rotating shifts from 06:00 to 00:00 and a total monthly package of €1,227.32.

Training is provided, including 15 days of structured training, and the contract is for 12 months with renewal, with opportunities to move to a permanent role after two years.

Qualifications

• English fluency and clear communication required.
• Experience in customer service or support roles.
• Comfort with learning new digital tools and platforms.
• Ability to multitask and handle inquiries across channels.

Responsibilities

• Support businesses through live chat, email, and phone
• Troubleshoot advertising and product-related issues
• Guide customers through digital advertising tools and features
• Provide pre- and post-sales support
• Identify recurring problems and help find solutions
• Make outbound calls when needed to ensure issues are properly resolved
• Help improve the overall customer experience

Skills

Customer service experience

English fluency

Communication skills

Multitasking

Problem solving

Willingness to learn digital tools

Job description

Ready to move beyond traditional customer service?

Turn your customer support experience into digital advertising & tech experience.

Join an international team supporting a leading social media and digital advertising platform, where you'll help businesses solve advertising-related issues, understand digital tools, and get more value from their online campaigns.

This is an opportunity to build experience across customer experience, technology, digital advertising, and B2B support — without needing to be a technical specialist.

Lisbon, Portugal

Full-time | 40 hours/week

English-speaking role

Rotating shifts | Monday–Sunday, 06:00–00:00

€1,227.32 total monthly package

Why Make the Move?

Upgrade your customer support career

Instead of handling repetitive general enquiries, you'll work with business customers and digital advertising products, developing skills that can open doors to tech, advertising, and customer success roles.

Get hands-on experience with digital products

You'll learn how advertising tools and online platforms work while troubleshooting real customer issues.

Work with businesses, not just consumers

Support small and medium-sized businesses, helping them solve problems and make better use of digital advertising tools. 2026_P.NETF.INBD_ProjectFile_Op

Join an international environment

Work as part of a multilingual team in a fast-paced, technology-driven environment.

Learn on the job

You'll receive 15 working days of structured training covering the products, tools, customer management, and your responsibilities. Successful completion of training is compensated.

What You Get

• €920 gross/month base salary
• €76.66/month Holiday Bonus
• €76.66/month Christmas Bonus
• €154/month meal allowance
• €1,227.32 total monthly package
• Health insurance from day one
• 22 days annual leave + Portuguese public holidays
• 12-month contract, renewable

Opportunity to move to a permanent employment relationship after 2 years

What You'll Do

• Support businesses through live chat, email, and phone
• Troubleshoot advertising and product-related issues
• Guide customers through digital advertising tools and features
• Provide pre- and post-sales support
• Identify recurring problems and help find solutions
• Make outbound calls when needed to ensure issues are properly resolved
• Help improve the overall customer experience

You'd Be a Great Fit If You

• Speak English fluently
• Have customer service, technical support, sales, or similar experience
• Enjoy solving problems and explaining things clearly
• Are comfortable learning new digital tools
• Have strong communication and multitasking skills
• Are curious about technology, social media, or digital advertising
• Can work rotating schedules between 06:00 and 00:00, Monday–Sunday

Your Next Step Could Be More Than Another Customer Support Job.

If you're already working in customer service and want to build experience in tech, digital advertising, and B2B support, this could be your next move.

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