English Customer Support – AI Tech

Expat-U; Lisboa; In loco; EUR 14.000 - 20.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private health and dental insurance

Holiday allowances

22 days paid holiday

Descrizione del lavoro

Expat-U in Lisbon is recruiting for an English-speaking customer support role supporting subscribers of a premium AI subscription. No prior experience is required as training will be provided. You’ll join a modern Lisbon office with an international team and a focus on AI products.

The role offers 40 hours per week with day or night shifts, including a 25% night premium. Training is paid, and the base salary plus allowances equates to roughly €1,238 monthly, with a potential monthly bonus of up

Competenze

• No prior experience required; training provided.
• Strong English and empathy are essential.
• Interest in AI and social media is a plus.

Mansioni

• Support subscribers via email, chat, and phone on sign-ups, renewals, billing and account management.
• Troubleshoot technical issues and guide users through AI features.
• Educate subscribers on exclusive AI features to maximize platform value.
• Perform targeted outbound calls when needed to resolve inquiries faster.
• Share feedback with the team to help improve the product.
• Contribute to high-quality customer experience in a fast-paced environment.

Conoscenze

Strong English

Empathy

Interest in AI

Formazione

Secondary school diploma

Descrizione del lavoro

You’ll be joining the support team of one of the world’s largest tech companies, owner of some of the most-used social media and messaging platforms on the planet.

Your mission: provide English support to subscribers of the client’s premium AI subscription that brings next-level AI features to its family of apps. You’ll help users with their subscription, troubleshoot technical issues, and guide them through the AI tools.

Junior profiles are welcome. No prior experience needed, we train you from scratch. What we’re looking for: strong English, empathy and an interest in AI.

40h per week (8h per day + 1h lunch), Monday to Sunday, on the shift pattern you choose with the recruiter.

You’ll work in a modern building in the Entrecampos district of Lisbon, a lively business area with easy access by metro, train and bus. International team, 32 languages spoken, average age 25. Young, dynamic and friendly atmosphere.

We’re hiring on two different shift patterns so you can pick the one that fits your lifestyle. The recruiter will match you with the right one during the interview:

Day shift, rotating within the 07:00 to 22:00 window

Night shift, between 22:00 and 07:00 (with a +25% night premium on your base salary)

Training: 2 weeks paid 185,60€

Support subscribers via email, chat and phone on sign-ups, renewals, billing and account management across the client’s apps

Troubleshoot technical issues and guide users through native features

Perform targeted outbound calls when needed to resolve inquiries faster and deliver a more personalized experience

Educate subscribers on exclusive AI features to maximize platform value

Spot recurring issues and share feedback with the team

Private health and dental insurance from day one

Christmas and Holiday allowances (paid monthly)

22 days of paid holiday

Uncertain Term Contract (12 months) → permanent after 2 years

Base monthly gross: ~€1,238 (base salary + allowances + meal card included).
Variable productivity bonus up to €300/month based on performance.
Night premium: +25% on base salary (per Portuguese law) → adds ~€234/month for a full night shift.

Total potential gross per month, depending on your shift:

Day shift: up to ~€1,540 (bonus included)

Night shift: up to ~€1,781 (night premium + bonus included)

EU nationality or valid Portuguese work permit

Native or fluent English (spoken and written)

Valid diploma (secondary school minimum)

Genuine interest in AI and social media

Flexibility to work the shift pattern you choose (day or night), Monday to Sunday

Clean criminal record

You should apply if:

You want to work for a global tech leader at the forefront of AI

You want to choose a schedule that fits your life: classic day shift, or permanent nights with a 25% premium

You want hands-on exposure to cutting-edge AI products

You want to live in Lisbon: culture, beaches, sunny lifestyle

You’re ready to step out of your comfort zone and grow