Customer care - IA Compagny - Day or Night shift (English)

Expat-U; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Private health and dental insurance

Meal allowance €7 per day

22 days of paid holiday per year

Christmas and Holiday allowances

Job summary

Expat-U is hiring a friendly, high-quality support specialist to assist consumers and business users of our platform. No prior tech-support experience required; we train you from scratch. What you need is strong English, empathy, and a genuine interest in AI and new tech.

We offer three shift patterns (day, night and 24/7) with a 12-month contract renewable and a path to permanent after 2 years. Perks include private health and dental insurance, meal allowance and 22 days paid holidays.

Qualifications

• Native or fluent English, both spoken and written.
• EU nationality or valid Portuguese work permit (or resident card).
• Valid diploma (secondary school minimum).
• Genuine interest in AI, tech and new technologies.
• Flexibility to work the shift pattern you choose (day, night or 24/7), Monday to Sunday.

Responsibilities

• Support customers with billing and invoicing matters
• Troubleshoot account access issues
• Guide, support and train customers on how to use the client’s products
• Deliver high-quality service that exceeds client expectations and quality scoring standards
• Provide timely, useful and human responses across chat, email and phone

Skills

English

Empathy

Customer service

Education

High school diploma

Job description

You'll be joining the support team of a leading American AI research and deployment company, founded in 2015, a pioneer of generative AI and the creator of one of the world's most widely used AI chatbots. Their products power writing, coding, research and automation for millions of users worldwide.

Your objective: provide friendly, high-quality support to consumers and business users of the platform. You'll troubleshoot their issues, guide them through the product and make sure every interaction leaves them happy.

Junior profiles are welcome. No prior tech-support experience needed, we train you from scratch. What you do need: strong English, empathy and a genuine interest in AI and new tech.

We’re hiring on three different shift patterns, so you can pick the one that fits your lifestyle. The recruiter will match you with the shift that works best for you during the interview:

• Day shift, rotating within the 07:00 to 22:00 window

• Night shift, between 22:00 and 07:00

• Full 24/7 rotation, mixing day and night shifts (schedules shared 10 days in advance)

Training: 15 working days, 8 hours per day, in English (daytime hours during training, regardless of the shift you'll join afterwards).

• Support customers with billing and invoicing matters

• Troubleshoot account access issues

• Guide, support and train customers on how to use the client's products

• Deliver high-quality service that exceeds client expectations and quality scoring standards

• Provide timely, useful and human responses across chat, email and phone

• 12 Months contract renewable (permanente contract after 2 years)

• Private health and dental insurance from contract signature

• Christmas and Holiday allowances (equal to your base salary, paid monthly)

• Meal allowance of €7 per day (prepaid card, tax exempt)

• 22 days of paid holiday per year

• Uncertain Term Contract (12 months), moving to a permanent contract after 2 years

• EU nationality or valid Portuguese work permit (or resident card)

• Native or fluent English, both spoken and written

• Valid diploma (secondary school minimum)

• Genuine interest in AI, tech and new technologies

• Flexibility to work the shift pattern you choose (day, night or 24/7), Monday to Sunday

• Empathy, patience and a service-oriented mindset

• Clean criminal record