English Customer Care Advisor - Lisbon

Cloudheight Solutions; Lisboa; Presencial; EUR 10 000 - 12 000; Tempo integral

Resumo da oferta

Cloudheight Solutions in Lisbon, Portugal, is seeking an English-speaking Customer Service Specialist to support advertisers of a leading global Social Media platform. The role focuses on paid campaign management, troubleshooting, and elevating the advertiser experience from day one.

Responsibilities include handling end-to-end support via email and chat, owning advertiser queries, and collaborating with Product Operations and Engineering to resolve issues while maintaining high customer

Qualificações

• Mandatory experience in paid campaign management.
• Degree in Marketing or a related field.
• Proven experience in Digital Marketing.
• Previous experience in a Contact Centre or service program within an AdTech company.
• Strong familiarity with Social Media platforms and basic understanding of digital advertising.
• Strong customer service orientation.
• Ability to work independently and collaboratively.

Responsabilidades

• Proactively identify and implement service improvements to enhance the overall user experience.
• Handle end-to-end product troubleshooting and customer support across email and chat channels.
• Take full ownership of advertiser queries, collaborating with in-house Product Operations and Engineering teams to resolve technical, generic, or product-related issues.
• Ensure high customer satisfaction through clear and consistent communication during the entire case lifecycle.
• Meet and exceed service levels across all channels, ensuring best-in-class productivity and fast resolution times.
• Partner with internal technical specialists to educate advertisers on product features, best practices, and common issue types.

Conhecimentos

Paid campaign management

Digital Marketing

Customer service

English fluency

Independent work

Formação académica

Marketing degree

Descrição da oferta de emprego

On-site in Lisbon | Social Media | B2B Advertiser Support

We are hiring an English-speaking Customer Service Specialist to support advertisers of a leading global Social Media platform. We want someone with solid experience in paid campaign management, strong troubleshooting skills, and the drive to elevate the advertiser experience from day one.

Key Responsibilities

• Proactively identify and implement service improvements to enhance the overall user experience.
• Handle end-to-end product troubleshooting and customer support across email and chat channels.
• Take full ownership of advertiser queries, collaborating with in-house Product Operations and Engineering teams to resolve technical, generic, or product-related issues.
• Ensure high customer satisfaction through clear and consistent communication during the entire case lifecycle.
• Meet and exceed service levels across all channels, ensuring best-in-class productivity and fast resolution times.
• Partner with internal technical specialists to educate advertisers on product features, best practices, and common issue types.

Requirements

• Mandatory experience in paid campaign management.
• Degree in Marketing or a related field.
• Proven experience in Digital Marketing.
• Previous experience in a Contact Centre or service program within an AdTech company.
• Strong familiarity with Social Media platforms and basic understanding of digital advertising.
• Strong customer service orientation.
• Ability to work independently and collaboratively.

Compensation

• Base salary: 950€
• Complexity Bonus
• Meal Allowance: 7.23€ net per working day

Work Schedule

Initial Schedule

• Monday to Sunday – 07:00 to 19:00
• Shifts: 07:00–16:00 or 10:00–19:00

Later Stage (date To Be Confirmed By The Client)

• 24/7 operation – rotating shifts
• 2 rotating days off

Skills: campaign management,troubleshooting,social media,customer,english