ECS Quality Complaint Specialist

Yazaki North America, Inc.; Ovar; Remote; EUR 28,000 - 42,000; Full time

Job summary

Yazaki North America, Inc. seeks an ECS Quality Complaint Specialist to manage customer claims, develop 3D/8D reports, and drive corrective actions at our plant. You will coordinate sorting, report outcomes to customers, and ensure adherence to Yazaki quality targets.

The role requires fluent English, knowledge of IATF16964 and VDA systems, and strong analytical/problem-solving skills to reduce claims and support global quality programs.

Qualifications

• High School diploma required.
• Fluent English written and spoken.
• Knowledge of IATF16964 and related core tools.
• Understanding of VDA quality system.
• Analytical thinking and problem-solving skills.
• Active learning and self-development mindset.

Responsibilities

• Lead customer claim action plans and 3D/8D reports.
• Receive customer concerns and route to production.
• Establish and follow up on action plans.
• Report 3D/8D results to customers and monitor progress.
• Coordinate sorting activities and cost follow-up.
• Monitor claims in GQRS and ensure timely, accurate reporting.
• Support improvement initiatives and supplier quality development.

Skills

Fluent English

IATF16964 Core Tools

VDA Quality System

Analytical Thinking

Problem Solving

Active Learning

Education

High School

Job description

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Job Function:ECS_Quality & SQ
Job Discipline:
Job Family:Customer Service

Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for aECS Quality Complaint Specialist in our plant in [[location]].

FUNCTION TARGET:

• Customer claim action plan, 3D & 8D reports:
• Receive customer concerns, and address to the production affiliate.
• Establish action plan and follow up.
• Report 3D & 8D to the customer.
• Coordinate & instruct sorting activities, cost follow up.

Monitor claims in GQRS:

• Monitor all problem solving activities to ensure effective 8D reports with action plans to prevent reoccurrence.
• Corrective actions / investigation of failed parts
• Ensure customer claim & PPM info is reported accurately, on time & according to Yazaki requirements.
• Work to meet Yazaki’s internal & customer quality targets.
• Reduce customer claims/PPM.
• Coordinate to ensure proper priority and resources applied.
• Review and monitor customer scorecards, quality and responsiveness status."

Report

• Escalate major issues to Management.
• Provide information (upon request) to other Yazaki Operations Quality Divisions (Y-EMEA, YC & YNA)."

Support

• Support European & Global component quality initiatives including GQRS & Quality reporting.
• Participate / Support Supply Management in guiding supplier/sub-contractor quality development activities/training."

MINIMUM REQUIREMENTS:

• High School
• Fluent English Level, Written , Spoken and Conversation
• Knowledge IATF16964 & related Core tools
• Knowledge VDA quality system

knowledge ECS product portofolio

Analytical thinking & Problem Solving
Active learning & Self development

At Yazaki, we arecommitted to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship.

We are looking forward to receivingyour application and to get to know you. We wish you all the success in your application!

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