Ecs Quality Complaint Specialist

Yazaki; Viseu; On-site; EUR 32,000 - 42,000; Full time

Job summary

Yazaki’s plant in Ovar, Portugal seeks a Quality Complaint Specialist to address customer concerns, develop action plans, and manage 8D reporting aligned with Yazaki requirements. You will coordinate with production, monitor corrective actions, and ensure accurate, timely communications to customers.

The role requires a technical high school background, fluent English, knowledge of IATF16964 and VDA, and strong analytical and problem-solving skills with a commitment to continuous improvement in

Qualifications

• High School Technical education.
• Fluent English (written and spoken).
• Knowledge of IATF16964 and related Core tools.
• Knowledge of VDA quality system.
• Analytical thinking and problem solving.
• Active learning and self development.

Responsibilities

• Receive customer concerns and address to the production affiliate.
• Establish action plan and follow up.
• Report 3D & 8D to the customer.
• Coordinate and instruct sorting activities with cost follow up.
• Monitor claims in GQRS and ensure timely reporting.
• Oversee problem solving to ensure effective 8D reports with preventive actions.
• Investigate failed parts and corrective actions.
• Ensure customer claim and PPM information is reported accurately and on time.
• Work to meet Yazaki quality targets and reduce customer claims/PPM.
• Coordinate to ensure priority and resources are applied.
• Review customer scorecards and quality status; escalate major issues as needed.
• Provide information to other Yazaki Operations Quality Divisions upon request.

Skills

Fluent English

Analytical thinking

Problem Solving

Active learning

Self development

Education

High School Technical

Tools

IATF16964 & Core tools

VDA quality system

Job description

Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a Quality Complaint Specialist in our plant in Ovar .

Responsibilities

• Receive customer concerns, and address to the production affiliate.
• Establish action plan and follow up.
• Report 3D & 8D to the customer.
• Coordinate & instruct sorting activities, cost follow up.
• Monitor claims in GQRS.
• Monitor all problem solving activities to ensure effective 8D reports with action plans to prevent reoccurrence.
• Corrective actions / investigation of failed parts.
• Ensure customer claim & PPM info is reported accurately, on time & according to Yazaki requirements.
• Work to meet Yazaki's internal & customer quality targets.
• Reduce customer claims/PPM.
• Coordinate to ensure proper priority and resources applied.
• Review and monitor customer scorecards, quality and responsiveness status.
• Report.
• Escalate major issues to Management.
• Provide information (upon request) to other Yazaki Operations Quality Divisions (Y-EMEA, YC & YNA).

Support

• Support European & Global component quality initiatives including GQRS & Quality reporting.
• Participate / Support Supply Management in guiding supplier/sub-contractor quality development activities/training.

Requirements

• High School Technical.
• Fluent English Level, Written, Spoken and Conversation.
• Knowledge IATF16964 & related Core tools.
• Knowledge VDA quality system.
• Analytical thinking & Problem Solving.
• Active learning & Self development.

What do we have to offer?

At Yazaki, we provide a range of benefits designed to support your well-being and professional growth, including flexible working arrangements and opportunities for continuous learning.

At Yazaki, we are committed to providing equal employment opportunities for everyone regardless of race, color, religion, sex, age, marital status, national origin, disability, handicap, veteran status, or other legally protected status or characteristic. Equal opportunity extends to all aspects of the employment relationship.

Ecs Quality Complaint Specialist • Ovar, Portuguese Republic, PT