Dutch Technical Support Specialist — Growth & Perks

BlueView Talent; Lisboa; Presencial; EUR 22 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Transportation support

Health & Life Insurance

Relocation package

Onsite work

Resumo da oferta

BlueView Talent is seeking a Technical Support Specialist to assist customers with technical questions, product issues, and platform concerns using phone, email, live chat, and other channels. You will identify root causes, guide users through steps, and document resolutions to ensure efficient case closure.

The role requires strong analytical and communication skills, a proactive attitude, and the ability to adapt explanations to varied technical knowledge levels.

Qualificações

• Fluent in Dutch (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn in CS.

Responsabilidades

• Provide professional, friendly, and efficient technical support via phone, email, live chat, and other available channels
• Assist users with technical questions related to products, software, applications, devices, platforms, and services
• Troubleshoot technical issues by identifying the root cause and providing clear, practical, step-by-step solutions
• Guide users through technical processes, configurations, installations, updates, and basic troubleshooting procedures
• Gather relevant information from customers to accurately diagnose and resolve technical issues
• Provide clear explanations of technical solutions, adapting communication to the customer's level of technical knowledge
• Document technical issues, troubleshooting steps, actions taken, and resolutions accurately in internal systems
• Follow established troubleshooting procedures, technical guidelines, and service protocols
• Escalate complex, unresolved, or critical technical issues to the appropriate specialist or technical team when required

Conhecimentos

Dutch

English

Descrição da oferta de emprego

BlueView Talent is seeking a Technical Support Specialist to assist customers with technical questions, product issues, and platform concerns using phone, email, live chat, and other channels. You will identify root causes, guide users through steps, and document resolutions to ensure efficient case closure.

The role requires strong analytical and communication skills, a proactive attitude, and the ability to adapt explanations to varied technical knowledge levels.