Dutch speaking Technical Customer Support in Lisbon

The Lemon Consulting; Lisboa; Presencial; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Welcome bonus

Travel perks

Resumo da oferta

The Lemon Consulting in Lisbon, Portugal is seeking a Technical Customer Support specialist for a six-month fixed-term on-site position. The role offers 1,100 EUR per month (x14 salaries) with potential extension or a permanent contract.

You will handle customer inquiries across channels, document case details, escalate when needed, and work with technical teams to resolve issues. Fluency in Dutch and English, plus strong communication, are required.

Qualificações

• Dutch fluency required.
• English (B2+) required.
• Strong verbal and written communication across channels.
• Ability to follow standard procedures.
• Ability to troubleshoot basic technical issues.
• Willingness to learn new software.
• Team-oriented problem solving.
• Organized with ability to manage multiple tasks.

Responsabilidades

• Handle customer interactions across phone, email, live chat, and social channels.
• Provide clear, policy-based information to inquiries.
• Assist with general questions and basic technical support.
• Document case details in the system.
• Escalate complex issues to internal teams when needed.
• Collaborate with colleagues to resolve concerns and close cases.
• Manage a personal queue and prioritize tasks.
• Offer feedback to improve service processes.

Conhecimentos

Dutch fluency

English fluency

Communication

Technical troubleshooting

Learning ability

Teamwork

Multitasking

Organizational skills

Descrição da oferta de emprego

Position: Technical Customer Support

Location: Lisbon, Portugal

Work model: On site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

1,100 EUR per month (x14 salaries)

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

• Native / fluent in Dutch both verbal and written. Fluent in English (minimum B2 level)
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new softwares and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts

• Up to €120 performance bonus
• 135 EUR per month complexity bonus
• 7.63 per day net meal allowance
• Health insurance.
• We are offering a 2000€ Welcome Bonus. This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment