Dutch-Speaking Road Services – Porto, Portugal

CloserHire; Porto; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Meal card

Optional company accommodation

Job summary

CloserHire is placing a Customer Support & Billing Specialist in Porto, Portugal, with relocation paid for. The role offers a gross €1,050 per month and a Portuguese contract with full social security, plus benefits.

You will handle customer queries related to accounts, billing, tolls and service information, log requests and updates in internal systems, and perform billing, collection and revenue reconciliation while ensuring data accuracy and regulatory compliance.

Qualifications

• Experience in customer service, billing, collections, or administration is a plus.
• Able to work in a regulated, structured environment.
• Detail-oriented with data accuracy and documentation.

Responsibilities

• Handle customer queries related to accounts, billing, tolls, and service information.
• Register requests, complaints and clarifications in internal systems for traceability.
• Perform billing, collection and revenue reconciliation activities.
• Communicate with authorities and regulatory bodies when required.
• Ensure data accuracy and compliance with internal and regulatory standards.
• Contribute to service quality, revenue protection and customer satisfaction.
• All communications are conducted via phone, email and digital channels.

Skills

Dutch language

English language

Customer service experience

Billing knowledge

Job description

Still in the Netherlands? This role is in Porto, Portugal and the move is paid for. €1,050 per month (gross).

Where this job is

To be clear before you read on: the job is in Porto, Portugal, not in the Netherlands. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

• permanent accomodation provided - check project files in drive

What you'll earn in Portugal

€1,050 per month (gross)

Note how the two figures work: the lower one already has accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid.

On top of the salary

• Private Health Cover
• Meal Allowance

The role

CloserHire is partnering with a leading international outsourcing group in Portugal to recruit Customer Support & Billing Specialists for a large-scale public services operation. The project supports critical road infrastructure services, combining customer support, billing, and administrative communication across digital channels. This is a stable, long-term opportunity within a regulated, essential-services environment, ideal for candidates who enjoy structured processes, customer interaction, and administrative accuracy.

Day to day that means handling customer queries related to accounts, billing, tolls, and service information, registering requests, complaints, and clarifications in internal systems for full traceability, performing billing, collection, and revenue reconciliation activities, communicating with external entities such as authorities and regulatory bodies when required, ensuring data accuracy and compliance with internal and regulatory standards, contributing to service quality, revenue protection, and customer satisfaction, and all communication is handled via phone, email, and digital channels.

What you need

• Previous experience in customer service, billing, collections, or administration is a plus
• Willing to work in a regulated, structured environment
• Organized and reliable in following procedures and deadlines
• Able to communicate clearly and professionally via phone and digital channels
• Detail-oriented and confident handling data, billing, and documentation
• Comfortable working with customers and administrative processes
• Dutch and good English skills

The rest of the package

• Portuguese employment contract with full social security coverage
• Rotational shifts Monday to Sunday between 07:00 and 23:00, 8 hours per day plus lunch break
• 22 days paid annual leave plus
• portugese public holidays
• Holiday and Christmas bonuses paid monthly as part of salary
• Fully paid professional training before starting the role
• Meal allowance paid on a card
• Health insurance from day one
• modern office location in the Porto area with excellent public transport connections
• Optional company accommodation available for eligible international hires.

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

From applying to your first day on the ground is usually about five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.