Dutch-Speaking Support Agent — Porto (Onsite), 24/7

WW Talents; Albufeira; Presencial; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Welcome bonus

Food allowance

Resumo da oferta

WW Talents in Porto, Portugal, onsite, is seeking a Customer Support Representative to deliver professional, empathetic support across markets. You will handle inquiries, resolve issues, and ensure high-quality service.

The role requires fluent Dutch and English (C1), with a 24/7 rotational schedule. Compensation includes €1,100 gross/month paid over 14 salaries, a daily food allowance, a €4,000 welcome bonus paid in monthly installments during year one, and accommodation support.

Qualificações

• Fluent Dutch language skills, both verbal and written.
• C1 level English proficiency.
• Strong customer service and communication abilities.
• Ability to learn, retain, and manage large amounts of information.
• Empathy and active listening in customer interactions.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Maintain high service quality in a fast-paced environment.

Conhecimentos

Dutch

English (C1)

Customer service

Communication

Problem solving

Attention to detail

Empathy

Descrição da oferta de emprego

WW Talents in Porto, Portugal, onsite, is seeking a Customer Support Representative to deliver professional, empathetic support across markets. You will handle inquiries, resolve issues, and ensure high-quality service.

The role requires fluent Dutch and English (C1), with a 24/7 rotational schedule. Compensation includes €1,100 gross/month paid over 14 salaries, a daily food allowance, a €4,000 welcome bonus paid in monthly installments during year one, and accommodation support.