Dutch-Speaking Customer Support Pro — Porto (Onsite)

WW Talents; Cascais; Presencial; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Welcome bonus

Food allowance

Resumo da oferta

WW Talents is hiring a Customer Support Representative in Porto, Portugal (Onsite). The role involves delivering professional customer support across markets, resolving inquiries and issues, and ensuring a high-quality experience for customers.

Candidates must speak fluent Dutch and English at C1 level, with strong service orientation and detail-oriented communication. The position offers 24/7 rotational shifts, accommodation support, and a welcome package including a €4,000 bonus and monthly

Qualificações

• Fluent verbal and written Dutch required.
• English level C1 or higher.
• Strong customer service and communication skills.
• Ability to learn, retain and manage large amounts of information.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks with attention to detail.
• Demonstrate active listening and empathy in every interaction.

Conhecimentos

Dutch language

English (C1)

Descrição da oferta de emprego

WW Talents is hiring a Customer Support Representative in Porto, Portugal (Onsite). The role involves delivering professional customer support across markets, resolving inquiries and issues, and ensuring a high-quality experience for customers.

Candidates must speak fluent Dutch and English at C1 level, with strong service orientation and detail-oriented communication. The position offers 24/7 rotational shifts, accommodation support, and a welcome package including a €4,000 bonus and monthly