Dutch-Speaking Customer Support Agent — 24/7 Porto (Onsite)

WW Talents; Oeiras; Presencial; EUR 1100 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Welcome bonus

Meal allowance

14 monthly salaries

Resumo da oferta

WW Talents is hiring a Customer Support Representative to deliver professional, empathetic support across multiple markets from Portugal. You will handle inquiries, provide accurate information, and ensure a high-quality customer experience.

Responsibilities include resolving inquiries, identifying needs, and maintaining product knowledge. The role requires Dutch fluency and English at C1 level, with a 24/7 rotational schedule and onsite work in Porto, Portugal.

Qualificações

• Fluent verbal and written communication in Dutch.
• C1 level of English.
• Strong customer service and communication skills.
• Ability to learn, retain, and manage large amounts of information.
• Strong attention to detail.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Conhecimentos

Dutch language

English (C1)

Customer service

Problem solving

Descrição da oferta de emprego

WW Talents is hiring a Customer Support Representative to deliver professional, empathetic support across multiple markets from Portugal. You will handle inquiries, provide accurate information, and ensure a high-quality customer experience.

Responsibilities include resolving inquiries, identifying needs, and maintaining product knowledge. The role requires Dutch fluency and English at C1 level, with a 24/7 rotational schedule and onsite work in Porto, Portugal.