Dutch-Speaking Customer Support Agent — Porto (Onsite)

WW Talents; Loulé; Presencial; EUR 18 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Welcome Bonus

Food allowance

14 salaries per year

Resumo da oferta

WW Talents in Portugal is hiring a Customer Support Representative to provide professional, efficient, and empathetic support across markets. You will handle inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience in a fast-paced environment.

This onsite role in Porto offers a total compensation package including €1,100 gross per month paid over 14 salaries, a €4,000 welcome bonus paid in monthly installments during the first year, a daily food

Qualificações

• Fluent verbal and written communication in Dutch.
• C1 level of English.
• Strong customer service and communication skills.
• Ability to learn, retain, and manage large amounts of information.
• Ability to remain calm and professional under pressure.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Conhecimentos

Dutch fluency

English (C1)

Descrição da oferta de emprego

WW Talents in Portugal is hiring a Customer Support Representative to provide professional, efficient, and empathetic support across markets. You will handle inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience in a fast-paced environment.

This onsite role in Porto offers a total compensation package including €1,100 gross per month paid over 14 salaries, a €4,000 welcome bonus paid in monthly installments during the first year, a daily food