Dutch-Speaking Customer Success Pro — Lisbon Onsite

Cross Border Talents; Almada; Presencial; EUR 28 000 - 38 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Success Manager to be the first point of contact for customers needing help. The role emphasizes patient, clear communication and a proactive approach to resolving issues.

You will work on-site in Lisbon, handling inquiries by phone, chat, and email, maintaining accurate case notes, and deciding when to escalate. Prior customer-facing experience is a plus, as is comfort with new internal systems.

Qualificações

• Previous customer-facing experience is a plus.

Responsabilidades

• Be the first point of contact for customers needing help.
• Handle inquiries by phone, chat, and email.
• Maintain accurate case notes.
• Decide when to escalate.

Conhecimentos

Customer-facing experience

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking a Success Manager to be the first point of contact for customers needing help. The role emphasizes patient, clear communication and a proactive approach to resolving issues.

You will work on-site in Lisbon, handling inquiries by phone, chat, and email, maintaining accurate case notes, and deciding when to escalate. Prior customer-facing experience is a plus, as is comfort with new internal systems.